Heating & Hydronics Customer Care Specialist

Etna Shared Services; Grand Rapids (MI); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Quarterly bonuses

Professional development

Collaborative environment

Multiple locations

Job summary

Etna Supply in Michigan is seeking a Customer Service Representative- Heating & Hydronics to support customers by phone, email, and chat. You will manage orders, quotes, and job files from start to finish, coordinating shipping, inventory, billing, and service needs.

The role emphasizes strong communication, problem solving, and multitasking in a fast-paced, multi-location environment. Relevant product knowledge and MS Office proficiency are preferred.

Qualifications

• High school diploma or equivalent; 1 year related experience preferred.
• Strong communication and customer-service skills.
• MS Office proficiency; basic math for margins and discounts.

Responsibilities

• Provide a positive customer experience by working with customers, outside sales representatives, and vendors by phone and email.
• Process product orders, quotes, work orders, projects, and job files from start to finish.
• Process online orders, communicate through website chat, and troubleshoot customer account issues.
• Order products and equipment, track orders, resolve problems, and coordinate shipping.
• Address billing and service concerns and route complaints to the appropriate department.
• Support inventory control, material-flow reporting, and warehouse, counter, or showroom operations as needed.

Skills

Communication

Customer service

Problem solving

Multitasking

Stress management

Education

High school diploma or equivalent

Tools

Microsoft Office

Eclipse

Job description

Etna Supply in Michigan is seeking a Customer Service Representative- Heating & Hydronics to support customers by phone, email, and chat. You will manage orders, quotes, and job files from start to finish, coordinating shipping, inventory, billing, and service needs.

The role emphasizes strong communication, problem solving, and multitasking in a fast-paced, multi-location environment. Relevant product knowledge and MS Office proficiency are preferred.