Heating & Hydronics Customer Service Specialist

ETNA Supply Company; Grand Rapids, Northern (MI, KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Quarterly bonuses

Professional development

Collaborative environment

Multi-location exposure

Job summary

Etna Supply is seeking a Customer Service Representative for Heating & Hydronics in Grand Rapids, MI. You will support customers by phone, email, and website chat, and manage orders, quotes, and files from start to finish.

This full-time role offers a competitive benefits package, professional development opportunities, and a collaborative, fast-paced environment across multiple locations.

Qualifications

• High school diploma or equivalent and one year of related experience or training; equivalent combinations will be considered.
• Working knowledge of plumbing products and their applications is preferred.
• Strong communication, customer service, problem-solving, multitasking, and stress-management skills.
• Working knowledge of Microsoft Office products and Eclipse software.
• Ability to perform basic math and calculate margins, discounts, proportions, and percentages.

Responsibilities

• Provide a positive customer experience by working with customers, outside sales representatives, and vendors by phone and email.
• Process product orders, quotes, work orders, projects, and job files from start to finish.
• Process online orders, communicate through website chat, and troubleshoot customer account issues.
• Order products and equipment, track orders, resolve problems, and coordinate shipping.
• Address billing and service concerns and route complaints to the appropriate department.
• Support inventory control, material-flow reporting, and warehouse, counter, or showroom operations as needed.

Skills

Strong communication

Problem solving

Multitasking

Stress management

Customer service

Education

High school diploma or equivalent

Tools

Microsoft Office

Eclipse

Job description

Etna Supply is seeking a Customer Service Representative for Heating & Hydronics in Grand Rapids, MI. You will support customers by phone, email, and website chat, and manage orders, quotes, and files from start to finish.

This full-time role offers a competitive benefits package, professional development opportunities, and a collaborative, fast-paced environment across multiple locations.