Heating and Air Conditioning Service Technician

HAWN HEATING AND AIR CONDITIONING INC; City of Rochester (NY); On-site; USD 42,000 - 66,000; Full time

Job summary

HAWN HEATING AND AIR CONDITIONING INC in Rochester, NY is seeking a full-time Heating Air Conditioning Service Technician to diagnose, repair, and maintain residential and light commercial HVAC systems on-site.

You will perform service calls, troubleshoot equipment, complete preventive maintenance, install or replace components, and clearly communicate findings and recommendations to customers. Safety compliance and accurate documentation are required, with teamwork and reliability valued.

Qualifications

• HVAC troubleshooting, repair and preventive maintenance of residential and light commercial systems.
• Ability to read technical manuals, wiring diagrams, and work orders.
• Strong customer service and ability to explain issues clearly.
• Reliability, time management, and meticulous documentation.
• Knowledge of safety procedures, codes, and best practices.
• Valid driver’s license with clean driving record.
• EPA certification or relevant licensing preferred.
• Experience in residential or light commercial HVAC service is beneficial but not required.

Responsibilities

• Diagnose, repair, and maintain residential and light commercial HVAC systems.
• Perform service calls and troubleshoot equipment issues.
• Complete preventive maintenance and install or replace HVAC components.
• Communicate findings, repairs, and maintenance recommendations clearly to customers.
• Document work performed and parts used; follow safety protocols.
• Collaborate with team to ensure timely and high-quality service.

Skills

HVAC troubleshooting

Customer service

Reading wiring diagrams

Documentation

Safety procedures & codes

Valid driver's license

EPA certification preferred

Education

HVAC training or certification

Tools

Diagnostic equipment

Standard HVAC tools

Job description

Company Description

HAWN HEATING AND AIR CONDITIONING INC is an individual and family services company based in Rochester, New York, serving residential and light commercial customers. Located at 277 N Winton Rd, the company focuses on providing reliable heating and cooling solutions tailored to the needs of the local community. Team members support clients in maintaining comfortable, safe, and energy-efficient indoor environments throughout the year. The organization values dependable service, technical expertise, and clear communication with customers. Prospective applicants can expect to work with a community-focused company that emphasizes quality workmanship and customer satisfaction.

Role Description

The Heating Air Conditioning Service Technician role is a full-time, on-site position located in Rochester, NY. The technician is responsible for diagnosing, repairing, and maintaining residential and light commercial heating, ventilation, and air conditioning (HVAC) systems. Day-to-day tasks include performing service calls, troubleshooting equipment issues, completing preventive maintenance, and installing or replacing HVAC components. The role involves communicating clearly with customers about findings, repairs, and maintenance recommendations, as well as documenting work performed and parts used. The technician is also expected to follow safety protocols, adhere to company standards, and collaborate with team members to ensure timely and high-quality service.

Qualifications

• Demonstrated HVAC technical skills, including troubleshooting, repair, and maintenance of heating and air conditioning equipment.
• Ability to read and interpret technical manuals, wiring diagrams, and work orders, and use standard HVAC tools and diagnostic equipment.
• Strong customer service and communication skills, with the ability to explain technical issues in clear, accessible language.
• Proven reliability, time management, and attention to detail, including accurate documentation of service activities.
• Understanding and application of safety procedures, codes, and best practices in HVAC work environments.
• Valid driver’s license and acceptable driving record for traveling to customer locations in the Rochester, NY area.
• Relevant technical training or certification in HVAC; industry licenses or EPA certification are preferred.
• Previous experience in residential or light commercial HVAC service is beneficial but not strictly required.