HeartWAP Coordinator

Action for Boston Community Development; Boston (MA); On-site; USD 44,000 - 60,000; Full time

Benefits offered by this job

Health benefits

Job summary

Action for Boston Community Development is seeking a HeartWAP Coordinator to lead client outreach, intake and eligibility certification for weatherization and heating programs in Downtown Boston. You will collaborate with SCSC, contractors, and multiple agencies to ensure compliant service delivery and timely program administration.

The role focuses on designing outreach strategies, maintaining partnerships, and managing documentation and reporting across funding sources to support annual

Qualifications

• High school diploma or equivalent with 3–5 years relevant experience.
• Associate’s degree in Social Sciences or related field preferred.
• Ability to interpret and implement state and federal guidelines for weatherization activities.
• Strong organizational skills and background in office management.
• Ability to communicate effectively in both written and verbal form.
• Ability to deal sensitively and effectively with individuals of diverse economic and cultural backgrounds.

Responsibilities

• Design, develop and implement client outreach strategy for WAP/HWAP monthly production.
• Maintain contact with community groups, ABCD’s APACs/NSCs, and city/state agencies.
• Monitor and ensure compliance with federal, state, and utility guidelines for eligibility and documentation.
• Design and monitor tools to manage application tracking and documentation for compliance.
• Coordinate contractor procurement and annual reviews of licenses, insurance and contracts.
• Oversee contractor work processes and assign work per program guidelines.
• Expand contractor pool when needed.
• Coordinate data entry with the Energy Department’s financial team for master files.
• Prepare monthly/quarterly/annual funding reports across sources.
• Monitor application tracking through intake, incomplete, appeals and verification.

Skills

Communication skills

Organizational skills

Office management

Diversity sensitivity

Policy interpretation

Team collaboration

Education

Associate’s degree in Social Sciences or related field

High school diploma or equivalent

Job description

HeartWAP Coordinator

Department: Climate Equity and Impact

Employment Type: Permanent - Full Time

Location: Downtown Boston - Tremont Street

Compensation: $52,088 / year

Description

The HeartWAP Coordinator has responsibility for the engaging with SCSC on client outreach, intake and eligibility certification process for the HeartWAP and utility heating programs. Responsibilities include engaging with eligible clients and contractors to deliver heating system replacements and repairs for emergency no-heats and efficiency upgrades.

Key Responsibilities

• Design, develop and implement client outreach strategy to provide adequate application flow for WAP & HWAP monthly production.
• Maintain contact with all appropriate community groups, including ABCD’s APACs and NSCs, and city and state agencies.
• Monitor and maintain compliance with all federal, state and utility income eligible guidelines, client demographic requirements and documentation.
• Design, implement and monitor the integration of office tools used to electronically manage application tracking, administrative, internal and project documentation to ensure compliance.
• Coordinate contractor procurement and manage the annual reviews of licenses, insurance and contracts according to guidelines.
• Oversee contractor work processes and job assignments in accordance with program guidelines.
• Expand contractor pool when needed.
• Work with the Energy Department’s financial team to forward appropriate data for entry into permanent master file.
• Prepare monthly, quarterly and annual reports across all funding sources including the yearly correlation of data to create the annual funding source reports.
• Monitor systems for application tracking through the intake, incomplete, appeal and verification process.
• Coordinate marketing efforts and special events through the Fuel Assistance and Weatherization staff to maximize efforts.
• Troubleshoot and report all client and vendor requests, issues, and concerns.
• Maintain familiarity with all current state and federal guidelines for determining client eligibility
• Perform other related duties as assigned from time to time.

Skills, Knowledge and Expertise

• Minimum of a high school diploma or equivalent, and three to five years of relevant experience required.
• Associate’s degree in Social Sciences or related field preferred.
• Ability to interpret and implement state and federal guidelines for weatherization activities.
• Strong organizational skills and background in office management required.
• Ability to communicate effectively in both written and verbal form.
• Must have the ability to deal sensitively and effectively with individuals of diverse economic and cultural backgrounds.

Expected Salary: $52,088.40 annually ($28.62/hour) USD. Salary scales are set according to an explicit compensation policy and relevant market data. Due to funding restrictions and our strong focus on internal parity, this salary is thoughtfully aligned with the duties expected for this role, and offers are firm.

Why Work Here

• Make a Difference: Every day, your work directly impacts the lives of thousands in the Greater Boston community, empowering them and making positive, lasting change.
• Inclusive Environment: ABCD values the diversity of its workforce, with an inclusive culture that respects individuality and promotes collaboration.
• Continuous Learning: We offer numerous training and development opportunities, ensuring our staff remain at the forefront of community action methodologies and strategies.
• Comprehensive Benefits: At ABCD, we take care of our own, providing a competitive benefits package, including health coverage and retirement plans.
• A Legacy of Impact: Join an organization that boasts a legacy spanning over half a century, consistently championing the rights and needs of our community’s most vulnerable.
• Teamwork & Camaraderie: Be a part of a passionate team, united in their mission to combat poverty, and ensure every individual can reach their fullest potential.

Please Note: This role requires a pre-employment drug screening.