Hearing Support Clerk

maine; Augusta (ME); Híbrido; USD 26 000 - 37 000; Tempo integral

Resumo da oferta

Maine Department of the Secretary of State is seeking a detail-oriented Secretary Associate for the Bureau of Motor Vehicles in Augusta, ME. The role supports hearing officers, manages case files, and communicates with the public and agencies to ensure compliant processes.

Ideal candidates will have strong customer service, high-volume handling, and digital fluency, with an emphasis on accuracy and confidentiality in a fast-paced environment.

Qualificações

• Customer-focused and able to handle inquiries in a fast-paced public service setting.
• Able to manage multiple tasks with accuracy and discretion.

Responsabilidades

• Serve as a liaison to the public, law enforcement, and law offices, ensuring confidential handling of information.
• Respond to inquiries via phone, email, and in person regarding hearing processes and division rules.
• Assist hearing officers by preparing case files, scheduling hearings, transcribing decisions, and managing recordings.
• Process daily mail and manage continuance requests and stays of suspension.

Conhecimentos

Customer service

High volume

Team collaboration

Adaptability

Attention to detail

Clear communication

Problem solving

Professionalism

Emotional intelligence

Conflict resolution

Time management

Commitment to excellence

Continuous improvement

Digital fluency

Formação académica

Associate degree

Ferramentas

Microsoft Office

Adobe Pro

Descrição da oferta de emprego

Maine Department of the Secretary of State is seeking a detail-oriented Secretary Associate for the Bureau of Motor Vehicles in Augusta, ME. The role supports hearing officers, manages case files, and communicates with the public and agencies to ensure compliant processes.

Ideal candidates will have strong customer service, high-volume handling, and digital fluency, with an emphasis on accuracy and confidentiality in a fast-paced environment.