Hearing Solutions Support Technician (Onsite)

Cochlear

Centennial (CO)

On-site

USD 32,000 - 34,000

Full time

14 days+

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Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) matching

Paid time off

Tuition reimbursement

Maternity leave

Parental leave

Employee stock purchase

Job summary

Cochlear is seeking a Customer Support Specialist, Hearing Solutions, to join our Centennial, Colorado warehouse team. This role focuses on processing service requests, validating audiologist programming data, and ensuring accurate fulfillment of patient-direct orders.

The ideal candidate has 2–3 years in customer service, strong communication, and comfort with ERP systems and Cochlear programming applications. This is a 100% onsite position with standard M-F hours.

Qualifications

Bachelor's or equivalent work experience in relevant field.
2-3 years in customer service or related role.
Excellent verbal and written communication skills.
Proficient with office tools (phone and email).

Responsibilities

Validate programming information created by an audiologist using ERP Oracle and Cochlear apps.
Load programs on recipient processors based on order data.
Pick products from warehouse for Hear Always orders and communicate inventory needs.
Direct clinic requests to the right teams and ensure timely CAM updates.