Hearing Instrument Specialist/ Audiologist

NationsBenefits, LLC; Rockford (IL); On-site; USD 70,000 - 90,000; Full time

Job summary

NationsBenefits, LLC is seeking an Audiologist in Rockford, IL, where you will evaluate hearing aid candidacy, recommend and fit hearing aids, and build lasting patient relationships through education and care.

This role involves providing exceptional service in a retail-based clinical environment. A current Audiology or Hearing Aid Dispensing license in Illinois is required, along with strong clinical and interpersonal skills.

Qualifications

• Current Audiology or Hearing Aid Dispensing license in Illinois is required.
• Strong clinical, counseling, and interpersonal skills needed.
• Ability to explain technical concepts clearly to patients.
• Comfortable working in retail healthcare settings.
• Commitment to ethical practice and patient-focused care is essential.
• Willingness to participate in ongoing professional development is a plus.

Responsibilities

• Conduct comprehensive hearing evaluations using best‑practice clinical protocols.
• Interpret test results and recommend individualized hearing care solutions.
• Present product options emphasizing value and benefits.
• Program, fit, and verify hearing instruments.
• Perform routine follow‑up visits and hearing aid repairs.
• Maintain accurate and compliant patient records.
• Deliver exceptional service to support patient satisfaction.
• Collaborate with leadership for continuous improvement.

Skills

Audiology license

Counseling skills

Interpersonal skills

Ability to explain technical concepts

Retail healthcare experience

Commitment to ethical practice

Willingness for professional development

Job description

Location: Nations Benefits Hearing Center in Rockford, IL - Sam's Club #8297
7151 Walton St, Rockford, IL 61108

Position Overview

In this position, you will be responsible for evaluating hearing aid candidacy, recommending and fitting hearing aids, and building lasting relationships with patients through education, follow‑up care, and community engagement. You will work in a retail‑based clinical environment that combines professional autonomy with strong operational support.

Responsibilities

• Conduct comprehensive hearing evaluations using best‑practice clinical protocols
• Interpret test results and recommend individualized hearing care solutions based on patient needs and lifestyle
• Present product options clearly, emphasizing value, long‑term benefits, and patient outcomes
• Program, fit, and verify hearing instruments, including new, premium technology from major manufacturers
• Perform routine follow‑up visits, cleanings, adjustments, and hearing aid repairs
• Maintain accurate and compliant patient records, including documentation and outcome measures
• Deliver exceptional service that supports patient satisfaction, loyalty, and positive clinical outcomes
• Collaborate with leadership and peers to support center performance and continuous improvement

Qualifications

• Current Audiology license or Hearing Aid Dispensing license in the state of role (required)
• Strong clinical, counseling, and interpersonal skills
• Ability to explain technical concepts in a clear, patient‑friendly manner
• Comfort working in a retail healthcare setting
• Commitment to ethical practice and patient‑focused care
• Willingness to participate in ongoing professional development

NationsBenefits is an Equal Opportunity Employer