Hearing Instrument Specialist

Amplifon SPA; Little Rock (AR); On-site; USD 65,000 - 100,000; Full time

Benefits offered by this job

Base + competitive commission structure

Work-life balance

Continuous training and development

Medical, Dental, and Vision insurance

401K with company match

Job summary

A leading hearing solutions provider in Little Rock is seeking a Licensed Hearing Instrument Specialist dedicated to assisting customers in rediscovering sound. This role involves managing customer experiences, conducting comprehensive hearing evaluations, and leading sales initiatives. Ideal candidates are licensed professionals with strong customer service skills and a passion for helping others. The position offers a competitive compensation structure and various benefits including medical and paid time off.

Qualifications

• Actively licensed as a Hearing Instrument Specialist or Dispensing Audiologist.
• 1+ year training or related experience as a Hearing Instrument Specialist.
• Experience in a customer-facing role.

Responsibilities

• Manage customer journey and conduct hearing evaluations.
• Offer personalized consultations and process device fittings.
• Promote hearing health awareness and ensure data accuracy.

Skills

Customer service

Hearing aid technology knowledge

Empathy

Attention to detail

Sales skills

Education

Hearing Instrument Specialist license

Tools

Microsoft Office

CRM Systems

POS Systems

Job description

Miracle-Ear, part of Amplifon, the global leader in retail hearing solutions, is expanding its team of Licensed Hearing Instrument Specialists. We are seeking passionate, driven individuals who are committed to making a difference. By joining Miracle-Ear, you're not just working for a company - you're working towards a purpose; helping people rediscover all the emotions of sound.

Responsibilities:

• Manage the customer journey
• Administer comprehensive hearing evaluations, educating on the effects of hearing loss, and providing quality after-care services
• Offer personalized customer consultations on hearing solutions to fit every unique need and lifestyle
• Guide the customer through device fitting and demonstration, while educating them on the importance of hearing health

Promote hearing health awareness and integrity

• Ensure data accuracy and privacy by maintaining customer records and compliance with all protected customer healthcare data
• Stay current on industry trends and maintain professional credentials through continuous education

Lead sales of hearing aids and accessories

• Contribute to individual and office revenue goals
• Drive local engagement by supporting marketing initiatives and managing special events
• Partner with the Front Office Associate to ensure a seamless customer experience, effective schedule management and store operations

Qualifications:

• Actively licensed as a Hearing Instrument Specialist or Dispensing Audiologist
• 1+ year training or related experience as a Hearing Instrument Specialist
• Current knowledge of hearing aid devices and technology
• Experience in a customer facing role, dedicated to providing high quality customer service
• Confident, attentive, empathetic, and solution oriented
• Computer proficiency in Microsoft Office, Windows, CRM, and POS Systems

What We Offer:

• Base + competitive commission structure - annual potential $65,000-$100,000
• Work-life balance, with standard business hours
• Continuous training, development & support
• Brand recognition, we're at the top of our industry
• Medical, Dental, Vision, Life insurance, Health Savings Account, 401K with company match, Paid Time Off, Paid Holidays, Volunteer Time Off

About us:

For over 75 years, Miracle-Ear has led the way in innovation and customer service, helping over 50 million people with hearing loss. With 1,500 franchised and corporately owned retail clinics across the United States, we've developed a deep understanding of how to care for customer needs and take pride in improving every customer's quality of life.

Through the Miracle-Ear Foundation, we give back to the local communities we serve, with a portion of every hearing aid sold helping someone in need. Fostering a culture of belonging allows us to deliver on our promise of helping millions of diverse customers rediscover all the emotions of sound.

Our parent company, Amplifon, is the global leader in the retail hearing aid industry, operating nearly 10,000 clinics in 29 countries worldwide. In recognition of our commitment to empowering people, we are thrilled to announce that Amplifon has been honored as a "Top Employer 2024" across Europe, the United States, Canada, and New Zealand by the Top Employers Institute.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.