Hearing Instrument Specialist

MLM Hearing, LLC; Cranston (RI); On-site; USD 77,000 - 104,000; Full time

Benefits offered by this job

401(k) with matching

Medical, dental, and vision insurance

Employer-paid life insurance

Supplemental life & AD&D

Critical illness & hospital indemnity

Job summary

Cranston Hearing Center in Cranston, RI is seeking a Licensed Hearing Aid Dispenser / Hearing Instrument Specialist to join our patient-focused team. You will conduct evaluations, tailor hearing solutions, and fit instruments, ensuring comfort and performance, with ongoing follow-up care and education.

Join a clinic that prioritizes patient relationships over sales, utilizes advanced hearing technology, and offers a collaborative, supportive environment.

Qualifications

• RI licensing/compliance required.
• Strong patient education and counseling skills.
• Ability to work both independently and in a team.
• High level of professionalism and attention to detail.
• Patient-first mindset and commitment to quality care.

Responsibilities

• Perform comprehensive hearing evaluations following RI guidelines.
• Recommend personalized hearing solutions based on patient needs and lifestyle.
• Fit, program, and adjust hearing devices for comfort and performance.
• Provide ongoing follow-up care, counseling, and patient support.
• Educate patients and families about hearing loss, options, and device use.
• Maintain accurate patient records and documentation.
• Support clinic growth through patient retention and outreach.

Skills

Licensed Hearing Aid Dispenser

Patient education

Counseling

Team collaboration

Communication

Attention to detail

Education

Rhode Island Hearing Aid Dispenser License

Job description

We are hiring a Hearing Care Provider to join our team in Cranston, RI due to clinic growth!.

Cranston Hearing Center is seeking a Licensed Hearing Aid Dispenser / Hearing Instrument Specialist (HIS) to join our trusted, patient-focused hearing care team in Cranston, RI.

This is an excellent opportunity for a provider who values meaningful patient relationships, advanced hearing technology, and a supportive clinical environment, without high-pressure sales tactics.

What You Will Do

• Patient Care & Clinical Responsibilities
• Conduct comprehensive hearing evaluations in accordance with Rhode Island licensing guidelines
• Recommend personalized hearing solutions based on patient needs, lifestyle, and hearing goals
• Fit, program, and adjust hearing instruments to ensure optimal comfort and performance
• Provide ongoing follow-up care, counseling, and long-term patient support
• Educate patients and their families on hearing loss, treatment options, and device use
• Perform in-office cleanings, troubleshooting, and minor repairs
• Patient Experience & Relationship Building
• Build long-term, trusted patient relationships through education and high-touch care
• Deliver a compassionate, supportive experience aligned with a “patient for life” approach
• Ensure consistent communication and follow-up to drive patient satisfaction and retention
• Support clinic growth through patient retention, referrals, and local outreach efforts
• Contribute to appointment conversion and overall clinic performance
• Maintain accurate, timely patient records and documentation
• Follow established clinical workflows and best practices
• Partner with support staff to ensure an efficient, organized clinic environment

What We’re Looking For

• Licensed Hearing Aid Dispenser / Hearing Instrument Specialist (required)
• Strong communication, counseling, and patient education skills
• Ability to work both independently and collaboratively in a team environment
• High level of professionalism, organization, and attention to detail
• A patient-first mindset and passion for improving quality of life through better hearing

Why Join Cranston Hearing Center?

• Supportive, team-oriented environment
• Focus on quality patient care over high-pressure sales
• Access to advanced hearing technology and tools
• Opportunity to build strong, long-term patient relationships

Benefits

• 401(k) with matching
• Medical, dental, and vision insurance
• Employer-paid life insurance
• Optional supplemental life & AD&D
• Critical illness & hospital indemnity coverage
• Short-term & long-term disability
• Paid time off
• Employee discounts

Work Location: In-person – Cranston, RI

Total Compensation: $90,000.00