Hearing Care Professional

Miracle-Ear, Inc.; Douglasville (GA); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life insurance

401(k) with company match

Paid Time Off

Volunteer Time Off

Job summary

Miracle-Ear, Inc. is expanding its team of Licensed Hearing Aid Specialists in Douglasville, Georgia. This role involves managing customer journeys through comprehensive evaluations and consultations, as well as promoting hearing health and leading sales. Candidates must be actively licensed with experience in customer service and a knowledge of hearing aid technology.

The position offers an earning potential of $100,000 to $150,000 with a base salary plus commission, alongside benefits like medical, dental, vision insurance, and more.

Qualifications

• Must be actively licensed as a Hearing Instrument Specialist or Dispensing Audiologist.
• 1+ year of training or related experience as a Hearing Instrument Specialist is required.
• Experience in a customer-facing role, dedicated to providing high-quality service.

Responsibilities

• Administer comprehensive hearing evaluations and provide quality after-care services.
• Offer personalized consultations on hearing solutions.
• Drive local engagement by supporting marketing initiatives.

Skills

Customer service

Hearing aid technology knowledge

Empathy

Sales

Communication

Education

Active licensure as a Hearing Instrument Specialist

Training or related experience

Tools

Microsoft Office

CRM Systems

POS Systems

Job description

Miracle-Ear, part of Amplifon, the global leader in retail hearing aids, is expanding its team of Licensed Hearing Aid Specialists. We are seeking passionate, driven individuals who are committed to making a difference. By joining Miracle-Ear, you’re not just working for a company – you’re working towards a purpose; helping people rediscover all the emotions of sound.

Responsibilities

Manage the customer journey

• Administer comprehensive hearing evaluations, educating on the effects of hearing loss, and providing quality after-care services
• Offer personalized customer consultations on hearing solutions to fit every unique need and lifestyle
• Guide the customer through device fitting and demonstration, while educating them on the importance of hearing health

Promote hearing health awareness and integrity

• Ensure data accuracy and privacy by maintaining customer records and compliance with all protected customer healthcare data
• Stay current on industry trends and maintain professional credentials through continuous education

Lead sales of hearing aids and accessories

• Contribute to individual and office revenue goals
• Drive local engagement by supporting marketing initiatives and managing special events
• Partner with the Front Office Associate to ensure a seamless customer experience, effective schedule management and store operations

Qualifications

• Actively licensed as a Hearing Instrument Specialist or Dispensing Audiologist
• 1+ year training or related experience as a Hearing Instrument Specialist
• Current knowledge of hearing aid devices and technology
• Experience in a customer-facing role, dedicated to providing high quality customer service
• Confident, attentive, empathetic, and solution oriented
• Proficiency Microsoft Office, Windows, CRM, and POS Systems

What We Offer

• $100,000–$150,000 earning potential
• Base + industry leading uncapped commission structure
• Work-life balance, with standard business hours
• Continuous training, development & support
• Brand recognition, we’re at the top of our industry
• Medical, Dental, Vision, Life insurance, Health Savings Account, 401(k) with company match, Paid Time Off, Paid Holidays, Volunteer Time Off

Equal Opportunity Statement

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.