Hearing Instrument Specialist

Amplifon SPA; Ocala (FL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Sign-on bonus

High earning potential

Medical, Dental, Vision insurance

401K with company match

Paid Time Off

Job summary

Miracle-Ear, part of Amplifon, a global leader in retail hearing aids, is expanding its team of Licensed Hearing Aid Specialists. The role focuses on comprehensive evaluations, personalized consultations, and device fitting with a strong emphasis on customer service and outcomes.

You will contribute to sales goals, participate in local marketing efforts, and support smooth office operations while staying current with industry trends and maintaining credentials.

Qualifications

• Actively licensed as a Hearing Instrument Specialist or a Dispensing Audiologist.
• 1+ year of training or related experience as a Hearing Instrument Specialist.
• Current knowledge of hearing aid devices and technology.
• Experience in a customer-facing role delivering high-quality service.

Responsibilities

• Administer comprehensive hearing evaluations and educate on hearing loss and after-care.
• Provide personalized consultations to fit hearing solutions to lifestyle needs.
• Guide customers through device fitting and demonstrations and explain hearing health importance.
• Lead sales of hearing aids and accessories and contribute to office revenue goals.
• Collaborate with Front Office to ensure seamless customer experience and store operations.

Skills

Hearing aid specialist

Dispensing audiologist

CRM

POS systems

Microsoft Office

Tools

CRM

POS Systems

Microsoft Office

Job description

Miracle-Ear, part of Amplifon, the global leader in retail hearing aids, is expanding its team of Licensed Hearing Aid Specialists. We are seeking passionate, driven individuals who are committed to making a difference. By joining Miracle-Ear, you’re not just working for a company – you’re working towards a purpose; helping people rediscover all the emotions of sound.

Responsibilities

• Administer comprehensive hearing evaluations, educating on the effects of hearing loss, and providing quality after-care services
• Offer personalized customer consultations on hearing solutions to fit every unique need and lifestyle
• Guide the customer through device fitting and demonstration, while educating them on the importance of hearing health

Promote hearing health awareness and integrity

• Ensure data accuracy and privacy by maintaining customer records and compliance with all protected customer healthcare data
• Stay current on industry trends and maintain professional credentials through continuous education

Lead sales of hearing aids and accessories

• Contribute to individual and office revenue goals
• Drive local engagement by supporting marketing initiatives and managing special events
• Partner with the Front Office Associate to ensure a seamless customer experience, effective schedule management and store operations

Qualifications:

• Actively licensed as a Hearing Instrument Specialist or Dispensing Audiologist
• 1+ year training or related experience as a Hearing Instrument Specialist
• Current knowledge of hearing aid devices and technology
• Experience in a customer‑facing role, dedicated to providing high quality customer service
• Confident, attentive, empathetic, and solution oriented
• Computer proficiency in Microsoft Office, Windows, CRM, and POS Systems

What We Offer

• Sign‑on bonus
• High volume/high income producing clinic
• Potential earnings well over $100,000. Base + industry leading uncapped commission structure
• Work‑life balance, with standard business hours
• Brand recognition, we’re at the top of our industry
• Medical, Dental, Vision, Life insurance, Health Savings Account, 401K with company match, Paid Time Off, Paid Holidays, Volunteer Time Off

About us

For over 75 years, Miracle-Ear has led the way in innovation and customer service, helping over 50 million people with hearing loss. With 1,500 franchised and corporately owned retail clinics across the United States, we’ve developed a deep understanding of how to care for customer needs and take pride in improving every customer’s quality of life.

Through the Miracle-Ear Foundation, we give back to the local communities we serve, with a portion of every hearing aid sold helping someone in need. Fostering a culture of belonging allows us to deliver on our promise of helping millions of diverse customers rediscover all the emotions of sound.

Our parent company, Amplifon, is the global leader in the retail hearing aid industry, operating nearly 10,000 clinics in 26 countries worldwide. In recognition of our commitment to empowering people, we are thrilled to announce that Amplifon has been honored as a "Top Employer 2025" across Europe, the United States, Canada, and New Zealand by the Top Employers Institute.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.