Hearing Care Assistant

WS Audiology USA; Los Angeles (CA); On-site; USD 27,276 - 38,848; Part time

Benefits offered by this job

Comprehensive Benefits Package

Paid Holidays & PTO Policy

401k Matching Program

Tuition Reimbursement

Hearing Aid Discount Program

Job summary

WS Audiology USA is looking for a Customer Service Representative in Woodland Hills, California, with a focus on providing excellent service to healthcare partners and members. The role includes scheduling appointments, performing follow-ups, and maintaining client confidentiality.

The ideal candidate should have a high school diploma and customer service experience, preferably in sales. Other perks include a comprehensive benefits package and tuition reimbursement.

Qualifications

• Must have experience interacting with customers/clients.
• Experience in a sales environment preferred.
• Spanish bilingual preferred but not required.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Provide hearing aid insurance benefit overview and schedule evaluations.
• Perform outbound calls to follow up on unconverted member leads.
• Utilize CRM system for scheduling appointments.
• Ensure timely processing of patient forms and authorizations.

Skills

Customer interaction

Sales experience

Attention to detail

Multi-tasking

Education

High School diploma or equivalent work history

Job description

Location

• Woodland Hills, California location
• Reporting to – Manager, Client Excellence
• Hourly Rate – $24.00 per hour
• Hours - 8:30am-5:00pm PST M-F

Responsibilities

• Serves our large healthcare partner insurance members, providing hearing aid insurance benefit overview and scheduling Hearing Aid Evaluations
• Schedules appointments from referrals for diagnostic testing, BAHA and Cochlear implant members and any other necessary appointments
• Utilizes HearUSA CRM system to locate client or create new profile for all Hearing Aid Evaluation or diagnostic referrals. Schedules appointments through CRM system.
• Performs outbound calls to follow up on unconverted member leads from our healthcare partner and schedule Hearing Aid Evaluations. Uses sales ability to overcome objections and help more members/clients.
• Follows all Client Excellence and HearUSA scheduling protocols, business rules, and processes.
• Meets or exceeds monthly completed appointment targets, tracks monthly opportunities, follow up calls and results as requested
• Provides member benefits, insurance overrides, and HearUSA center assistance as required
• Ensures all patient forms and authorizations are processed in a timely manner.
• Reports all member complaints to Client Excellence Client Relations team and assists with member complaints as directed.
• Maintains client, employee and business confidentiality and adheres to HIPAA guidelines.
• Assists with any other tasks as requested by our healthcare partner and HearUSA and/or agreed upon with partner facilities.

Qualifications

• High School diploma preferred or equivalent work history.
• Spanish Bilingual preferred (not required)
• Must be available to work in the Woodland Hills location M-F.
• Must have experience interacting with customers/clients, experience in sales environment preferred. Hearing Aid or related field experience preferred.
• Ability to pay close attention to detail with a high degree of accuracy.
• Ability to multi-task, work quickly, accurately, and independently in a fast-paced environment.
• Willingness to learn and use new computer programs/applications.
• Experience with team environment and achieving monthly goals preferred.

Lifestyle & Benefits

• Comprehensive Benefits Package
• Paid Holidays & PTO Policy
• 401k Matching Program
• Tuition Reimbursement
• Employee, Family & Friends Hearing Aid Discount Program
• Service Days & Diversity, Equity & Inclusion Initiatives

Pays: $24/hr

The Company provides equal opportunity to all employees and prospective employees without regard to race, color, creed, religion, national origin, ancestry, sex, age, physical or mental disability, marital status, pregnancy, genetic information, sexual orientation, gender identity, protected veteran or military status, or any other consideration not related to the person’s ability to do the job or otherwise made unlawful by federal, state, or local law.