Hearing Care Assistant

HearUSA; Los Angeles (CA); On-site; USD 30,307 - 35,817; Full time

Benefits offered by this job

Comprehensive Benefits Package

Paid Holidays & PTO Policy

401k Matching Program

Tuition Reimbursement

Employee, Family & Friends Hearing Aid

Discount Program

Job summary

HearUSA in Woodland Hills, CA, is seeking a Scheduling Specialist to support our healthcare partner network by overviewing hearing aid insurance benefits and scheduling Hearing Aid Evaluations. You will use HearUSA CRM to locate patient profiles, schedule appointments, and follow up on referrals, aiming to meet monthly targets while protecting patient confidentiality.

The role requires strong customer service and sales aptitude, attention to detail, and willingness to learn new systems in a

Qualifications

• High School diploma preferred or equivalent work history.
• Spanish bilingual preferred (not required).
• Must be available to work in the Woodland Hills location M-F.
• Experience interacting with customers/clients; sales environment preferred.
• Hearing Aid or related field experience preferred.

Responsibilities

• Serves healthcare partner insurance members, providing hearing aid insurance benefit overview and scheduling Hearing Aid Evaluations.
• Schedules appointments from referrals for diagnostic testing, BAHA and Cochlear implant members and other necessary appointments.
• Utilizes HearUSA CRM to locate or create patient profiles and schedule evaluations.
• Performs outbound calls to follow up on unconverted member leads and schedule evaluations.
• Follows scheduling protocols, business rules, and processes.
• Meets or exceeds monthly appointment targets and tracks opportunities and results.
• Maintains confidentiality and adheres to HIPAA guidelines.

Skills

Customer service

Sales experience

Attention to detail

Multitasking

Effective communication

Education

High School diploma or equivalent

Tools

CRM system

Job description

WSA is a global leader in the hearing aid industry. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

Part of WSA, HearUSA is on a mission to reframe the world of hearing care and set the highest standard in modern hearing health. With an extensive network of 4,000 independent Hearing Care Professionals and more than 350 centers in U.S., we strive every day to provide each individual with the care, knowledge and experience they deserve.

• Location – Woodland Hills, California location
• Reporting to – Manager, Client Excellence
• Hourly Rate – $24.00 per hour
• Hours – 8:30am-5:00pm PST M-F

Responsibilities

• Serves our large healthcare partner insurance members, providing hearing aid insurance benefit overview and scheduling Hearing Aid Evaluations
• Schedules appointments from referrals for diagnostic testing, BAHA and Cochlear implant members and any other necessary appointments
• Utilizes HearUSA CRM system to locate client or create new profile for all Hearing Aid Evaluation or diagnostic referrals. Schedules appointments through CRM system.
• Performs outbound calls to follow up on unconverted member leads from our healthcare partner and schedule Hearing Aid Evaluation's. Uses sales ability to overcome objections and help more members/clients.
• Follows all Client Excellence and HearUSA scheduling protocols, business rules, and processes.
• Meets or exceeds monthly completed appointment targets, tracks monthly opportunities, follow up calls and results as requested
• Provides member benefits, insurance overrides, and HearUSA center assistance as required
• Ensures all patient forms and authorizations are processed in a timely manner.
• Reports all member complaints to Client Excellence Client Relations team and assists with member complaints as directed.
• Maintains client, employee and business confidentiality and adheres to HIPAA guidelines.
• Assists with any other tasks as requested by our healthcare partner and HearUSA and/or agreed upon with partner facilities.

Qualifications

• High School diploma preferred or equivalent work history.
• Spanish Bilingual preferred (not required)
• Must be available to work in the Woodland Hills location M-F.
• Must have experience interacting with customers/clients, experience in sales environment preferred. Hearing Aid or related field experience preferred.
• Ability to pay close attention to detail with a high degree of accuracy.
• Ability to multi-task, work quickly, accurately, and independently in a fast-paced environment.
• Willingness to learn and use new computer programs/applications.
• Experience with team environment and achieving monthly goals preferred.

Lifestyle & Benefits

• Comprehensive Benefits Package
• Paid Holidays & PTO Policy
• 401k Matching Program
• Tuition Reimbursement
• Employee, Family & Friends Hearing Aid Discount Program
• Service Days & Diversity, Equity & Inclusion Initiatives

Pays

• $24/hr

The Company provides equal opportunity to all employees and prospective employees without regard to race, color, creed, religion, national origin, ancestry, sex, age, physical or mental disability, marital status, pregnancy, genetic information, sexual orientation, gender identity, protected veteran or military status, or any other consideration not related to the person’s ability to do the job or otherwise made unlawful by federal, state, or local law.