Healthy Planet Systems Analyst II

CHOMP Community Hospital of the Monterey Peninsula; United States; Hybrid; USD 109,000 - 146,000; Full time

Job summary

Montage Health seeks a System Analyst II to support Epic applications in a remote-local role based in California, primarily working from home with commuting distance to Monterey.

Under the HIT Applications Manager, you will master Epic Healthy Planet and related workflows, perform testing, validation, and end-user support, and participate in upgrades and on-call rotation. Epic certifications are preferred.

Qualifications

• Bachelor’s degree in healthcare, informatics, education, business, or information systems required.
• Epic certification or strong Epic knowledge preferred.
• Experience as a systems analyst in healthcare IT.
• Familiarity with clinical, technical and operational workflows.

Responsibilities

• Master assigned Epic applications and workflows across clinical, technical and operational domains.
• Develop, test, validate, and maintain Epic applications.
• Provide end-user support during implementations, upgrades, and releases.
• Lead complex projects and document issues and resolutions.
• Assist in change control and upgrade deployments.

Skills

Critical thinking

Communication skills

Customer service

Business acumen

Project management

MS Office

Systems analyst experience

Education

Bachelor’s degree in healthcare, informatics, education, business, or information systems

Tools

Epic software

ServiceNow

Job description

Welcome to Montage Health’s application process! Job Description: This position is remote-local, must reside in California Under the leadership of the HIT Applications Manager, the System Analyst II is responsible for supporting all aspects of build, maintenance, break/fix and optimization in their assigned applications.

Responsibilities

• Mastering of assigned application(s) and applied workflows including clinical, technical and operational
• Expert in the development, testing, validation and maintenance of the Epic application
• Use Clinical background and subject matter expertise to build and support the application
• Serve as a leader and resource in promoting the understanding, integration and application of information technology in healthcare settings
• Developing and maintaining an in-depth understanding of complex clinical, technical and operational workflows to properly optimize the assigned application.
• Provide support to end users for software implementations, updates, and new version releases and document project issues
• Complete testing and workflow validation of assigned applications and modifications before implementation into all environments
• Gathering end user requirements and evaluating complicated workflows by working directly with end users
• Oversee implementation of upgrades and service updates
• Participate in on call coverage rotation as assigned
• Follow team standard operating procedures, polices, and use organization standard templates
• Perform project lead role for complex projects associated with assigned applications
• HIT departmental responsibilities Maintaining focus on customer service and responsiveness Excellent communication both written and verbal Troubleshoot technical problems Master HIT tools, applications, and processes Maintain fluency in HIT and industry best practices, tools, applications, certifications and processes Follow departmental and organizational policies and procedures

Experience

• Excellent critical and analytical thinking
• Excellent written and oral communication skills
• Exceptional customer service skills
• Business acumen in multiple functional areas
• Project Management and organizational skills
• Microsoft Office products
• Previous work as a systems analyst

Preferred Experience

• Three years of related Healthy Planet or Ambulatory experience
• Epic software knowledge
• IT issue tracking software or "ticketing" systems (e.g. ServiceNow)

Education

• Bachelor’s degree in healthcare, informatics, education, business, or information systems required.

Equivalent experience may be substituted.

Licensure/Certification

• Required existing certifications… Epic certification in Epic Healthy Planet and Compass Rose Analytics/Clinical Build
• Preferred existing certifications… Additional Epic certifications in one or more of the following: EpicCare Ambulatory Cogito Caboodle Data Model Clarity Data Model Clinical Data Model Value-Based Analytics Epic certification is required within 90 days of completion date of course and as required to support new versions.

Equal Opportunity Employer

Salary Range (based on years of applicable experience) $108,825 to $145,579 #LI-RL1

Assigned Work Hours

Full time (exempt).

This position is remote-local, must reside in California, work primarily from home and live within commuting distance to work location in Monterey, CA.

Position Type

Regular Pay Range (based on years of applicable experience): $56.40 to $75.44

Montage Health, a nonprofit company, is a collection — a montage — of entities designed to keep people healthy and connected. Preventive, restorative, palliative, and coordinated care. Many parts operating with a single, shared vision.