Healthy Planet Systems Analyst II

Montage Health; Monterey (CA); Hybrid; USD 77,000 - 103,000; Full time

Job summary

Montage Health in California seeks a System Analyst II to support Epic Healthy Planet and related analytics in a remote-local California role. You will lead validation, testing, upgrades, and end-user support for the EHR environment.

This full-time position requires CA residency, Epic certification within 90 days, strong communication, project management and customer service skills, and ability to work with clinical and IT teams from home or Monterey-area offices.

Qualifications

• Bachelor’s degree required in healthcare or related field.
• Epic certification in Epic Healthy Planet and Compass Rose Analytics/Clinical Build within required timeframe.
• Excellent communication and customer service with strong analytical abilities.
• Experience with Epic software and IT ticketing systems.

Responsibilities

• Support build, maintenance, break/fix and optimization of Epic applications.
• Lead testing, validation and deployment in multiple environments.
• Collaborate with clinical informatics, end users and IT teams.
• Provide end-user training and on-call support.
• Manage upgrades and service updates.
• Document issues and follow SOPs and templates.

Skills

Critical thinking

Communication

Customer service

Project mgmt

MS Office

Systems analyst exp

Education

Bachelor’s degree in healthcare/ informatics/ information systems

Tools

Epic software

ServiceNow

Job description

Job Description:

This position is remote-local, must reside in California

Under the leadership of the HIT Applications Manager, the System Analyst II is responsible for supporting all aspects of build, maintenance, break/fix and optimization in their assigned applications. This position collaborates with other application analysts, Clinical Informatics, Instructional Designers and users to maintain and optimize Montage’s electronic health record.

Responsibilities include but are not limited to:

• Mastering of assigned application(s) and applied workflows including clinical, technical and operational
• Expert in the development, testing, validation and maintenance of the Epic application
• Use Clinical background and subject matter expertise to build and support the application
• Serve as a leader and resource in promoting the understanding, integration and application of information technology in healthcare settings
• Developing and maintaining an in-depth understanding of complex clinical, technical and operational workflows to properly optimize the assigned application.
• Provide support to end users for software implementations, updates, and new version releases and document project issues
• Complete testing and workflow validation of assigned applications and modifications before implementation into all environments
• Gathering end user requirements and evaluating complicated workflows by working directly with end users
• Oversee implementation of upgrades and service updates
• Participate in on call coverage rotation as assigned
• Follow team standard operating procedures, polices, and use organization standard templates
• Perform project lead role for complex projects associated with assigned applications

HIT departmental responsibilities

• Maintaining focus on customer service and responsiveness
• Excellent communication both written and verbal Troubleshoot technical problems
• Master HIT tools, applications, and processes Maintain fluency in HIT and industry best practices, tools, applications, certifications and processes
• Follow departmental and organizational policies and procedures

Experience:

Required Experience:

• Excellent critical and analytical thinking
• Excellent written and oral communication skills
• Exceptional customer service skills
• Business acumen in multiple functional areas
• Project Management and organizational skills
• Microsoft Office products
• Previous work as a systems analyst

Preferred Experience:

• Three years of related Healthy Planet or Ambulatory experience
• Epic software knowledge
• IT issue tracking software or "ticketing" systems (e.g. ServiceNow)

Education:

Bachelor’s degree in healthcare, informatics, education, business, or information systems required. Equivalent experience may be substituted.

Licensure/Certification:

Required existing certifications…

• Epic certification in Epic Healthy Planet and Compass Rose Analytics/Clinical Build

Preferred existing certifications…

• Additional Epic certifications in one or more of the following:

EpicCare Ambulatory

Cogito

Caboodle Data Model

Clarity Data Model

Clinical Data Model

Value-Based Analytics

Epic certification is required within 90 days of completion date of course and as required to support new versions

Equal Opportunity Employer

Salary Range (based on years of applicable experience)

$108,825 to $145,579

Assigned Work Hours:

Full time (exempt). This position is remote-local, must reside in California, work primarily from home and live within commuting distance to work location in Monterey, CA.

Position Type:

Regular

Pay Range

$56.40

to

$75.44