Healthy Living Intensive Case Manager

HELP of Southern Nevada

Las Vegas (NV)

On-site

USD 48,000 - 68,000

Full time

14 days+

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Benefits offered by this job

15 paid Holidays

Birthday Holiday

Paid sick and vacation time

403B

90% employee premium paid for Medical,

Dental, Vision, and Life Insurance

Employee Assistance Program (EAP)

Job summary

HELP of Southern Nevada is seeking a Healthy Living Intensive Case Manager to deliver direct, intensive case management to chronically homeless adults. You will conduct intake, assess needs, and craft individualized plans to move clients into long-term housing.

Reporting to the AHP Supervisor, you will coordinate services across HELP programs and community partners, ensuring an audit-ready file and compliant documentation while maintaining empathy for diverse backgrounds.

Qualifications

Knowledge of local social service agencies and programs relevant to unhoused populations.
Knowledge of statutes, ordinances, and codes applicable to service delivery.
Experience with unhoused populations and intake processes.
Ability to analyze situations and plan effective actions.
Strong written and verbal communication across diverse populations.

Responsibilities

Provide intensive case management to medically fragile, chronically homeless adults.
Conduct intake, assess client needs, and create individualized plans.
Assist housing transitions and promote residential stability.
Review treatment plans monthly and update case plans accordingly.
Coordinate wrap-around services through HELP and partner programs.

Skills

Local social services knowledge

Interviewing techniques

Communication skills

Microsoft Office

Data entry

Education

High school diploma

Bachelor’s Degree in Social Work

Tools

Microsoft Office

Job description

Mission Statement We serve with care. Assisting families and individuals throughout Southern Nevada to overcome barriers and attain self-sufficiency through direct services, training and referral to community resources. Ending homelessness on youth, one family, one individual at a time.

Benefits of working at HELP of Southern Nevada

15 paid Holidays
Birthday Holiday
Paid sick and vacation time
403B
90% of the employee only premium is paid for Medical, Dental, Vision, and Life Insurance
Employee Assistance Program (EAP)

Adult Housing Programs (AHP) Healthy Living Intensive Case Manager

Hours

Monday - Thursday

Status

Full-Time

Reports to

Adult Housing Programs (AHP) Supervisor

About the Department

The New Beginnings Intensive Case Manager (ICM) provides permanent supportive housing to chronically unhoused adults without children (AWOC). Support participants in overcoming challenges and building a pathway to a better quality of life, foster self-sufficiency, and stability.

Job Summary

The Healthy Living Intensive Case manager reporting to the AHP Supervisor provides direct intensive case management services to medically fragile, chronically homeless adults.

Conduct initial interview/intake, and client needs assessments
Provide case management and supportive services to clients moving into long-term housing, to promote transition from unhoused to residential stability
Create individualized case plans with each adult member of the household, based on the client's needs, to achieve self-sufficiency
Review the client's treatment plan monthly, update the client's case plan, and track outcomes
Connect clients with wrap-around services through other programs offered at HELP, including Workforce Services Job Readiness Workshops, Energy Assistance Program, holiday programs, etc.
Connect clients with mainstream programs, including but not limited to, Medicare, and SSI/SSDI
Provide clients with referrals and resources for other social services and partner agencies
Communicate effectively with individuals from a variety of social, cultural, and economic backgrounds
Meet with clients monthly and complete income calculations and rent requests before the 1st of the following month
Conduct weekly/semi-monthly home visits
Provide transportation to clients to ensure that all appointments are kept
Enter case notes and services daily into HMIS, reflecting activities of the client's progress
Attend monthly case conferencing meetings with Managed Care Organization (MCO) to discuss and review client progression
Always maintain audit-ready files
Maintain clear boundaries with all clients and providers
Must never allow your or the organization's ethical standards to be compromised
Facilitate Life Skills Training sessions for clients on-site 2-3 times per quarter
Attend meetings and trainings, as required
All other job-related duties as assigned by management for needs of the business

The ideal candidate will possess the following knowledge, skills, and abilities

Knowledge of local social service agencies and programs, as they pertain to the local unhoused population
Knowledge of applicable statutes, ordinances, and codes
Knowledge of social service work, and interviewing/referral techniques
Experience and understanding of unhoused issues
Understand and follow complex instructions and procedures
Ability to analyze situations accurately and adopt an effective course of action
Communicate effectively with persons from a variety of social, cultural, and economic backgrounds, and possess a demonstrated understanding of and sensitivity to culturally diverse populations.
Effective written, verbal, and listening skills
Ability to independently initiate and maintain effective working relationships and respond to correspondence from all business contacts
Ability to be flexible and quickly adjust to shifting priorities
Organize work schedule and budget time
Understand and follow all agency policies and procedures
General computer knowledge, and the ability to use Microsoft Office software
Ability to work flexible hours, as required by the client caseload.
Ability to perform accurate mathematical equations, calculate client's rent and utility costs and request funding to pay those bills

Required Qualifications