HealthTech VP: Customer Success & Implementation Leader

Storm3; San Francisco (CA); On-site; USD 250,000 - 350,000; Full time

Benefits offered by this job

Equity

Job summary

Storm3 is seeking a dynamic VP of Implementation & Customer Success to lead the customer journey from onboarding to long-term partnership and expansion. You will own the post-sales function, ensuring exceptional outcomes, scalable processes, and strong executive relationships within a rapidly growing HealthTech client base.

In this executive role, you will build and scale the Implementation and Customer Success teams, align with Product and Sales, and drive measurable value for customers and

Qualifications

• Proven leadership across Customer Success, Implementation, or Professional Services within HealthTech.
• Experience with large healthcare providers or enterprise healthcare customers.
• Ability to build and scale customer-facing teams in a high-growth environment.
• Commercially minded leader balancing customer outcomes with growth.

Responsibilities

• Build, lead, and scale the Implementation and Customer Success functions.
• Develop best practices and scalable processes for a growing enterprise base.
• Serve as a trusted advisor to executive stakeholders across large healthcare organizations.
• Drive successful implementations and measurable business outcomes for customers.
• Partner with Product, Sales, and Leadership to improve the customer experience.
• Identify opportunities for customer expansion, retention, and long-term value creation.
• Recruit, mentor, and develop a high-performing customer-facing team.

Skills

Leadership

Customer Success

Implementation

HealthTech domain knowledge

Strategic planning

Job description

Storm3 is seeking a dynamic VP of Implementation & Customer Success to lead the customer journey from onboarding to long-term partnership and expansion. You will own the post-sales function, ensuring exceptional outcomes, scalable processes, and strong executive relationships within a rapidly growing HealthTech client base.

In this executive role, you will build and scale the Implementation and Customer Success teams, align with Product and Sales, and drive measurable value for customers and