HealthTech Operations Lead — Scale Patient Impact

Spur; Chicago (IL); On-site; USD 90,000 - 120,000; Full time

Job summary

BridgeHealthAI is seeking a full‑time Business Operations Lead to own day‑to‑day execution across 5+ health center clients. You’ll manage data, patient outreach, and onboarding, interacting with the Head of Product and engineering.

This role requires high ownership, strong judgment, and a passion for underserved communities. You will work directly with our Head of Product, support QA, and help translate client feedback into actionable engineering tickets.

Qualifications

• 3–5 years of experience in a healthcare, health tech, or healthcare operations environment.
• Hands‑on experience with product QA or user acceptance testing — you have worked closely with a technical team to review and ship software.
• Experience supporting client onboarding or implementation at a software company — you know what it takes to get a client live.
• Strong written communication skills, especially for sensitive or patient‑facing content — clear, warm, and accurate.
• Comfortable working with data — you can manage structured workflows, catch errors, and keep things organized across multiple workstreams.
• Detail‑oriented — you catch things other people miss and care about getting it right before it reaches a patient.
• Self‑directed — you can manage multiple priorities without needing someone to check in on you daily.

Responsibilities

• Manage operational workflows across multiple health center clients, ensuring data accuracy and timely follow‑through.
• Handle inbound patient responses to outreach campaigns — responding to general questions, providing guidance, and escalating appropriately.
• Support new client onboarding across use cases: coordinating approvals, managing communication templates, and ensuring a smooth go‑live.
• Own QA across outreach campaigns before they reach patients — reviewing content, flagging issues, and working directly with the engineering team to resolve them.
• Translate client feedback and QA findings into clear, actionable tickets for engineering.
• Support light product improvements — reviewing changes, providing feedback, and helping move smaller updates through to implementation.
• Help create sales and marketing collateral — one‑pagers, decks, and other materials to support outreach and client conversations.

Skills

Healthcare operations

QA with engineering

Client onboarding

Written communication

Data management

Ambiguity handling

Job description

BridgeHealthAI is seeking a full‑time Business Operations Lead to own day‑to‑day execution across 5+ health center clients. You’ll manage data, patient outreach, and onboarding, interacting with the Head of Product and engineering.

This role requires high ownership, strong judgment, and a passion for underserved communities. You will work directly with our Head of Product, support QA, and help translate client feedback into actionable engineering tickets.