Business Operations Lead

Spur; Chicago (IL); On-site; USD 90,000 - 120,000; Full time

Job summary

BridgeHealthAI is seeking a full‑time Business Operations Lead to own day‑to‑day execution across 5+ health center clients. You’ll manage data, patient outreach, and onboarding, interacting with the Head of Product and engineering.

This role requires high ownership, strong judgment, and a passion for underserved communities. You will work directly with our Head of Product, support QA, and help translate client feedback into actionable engineering tickets.

Qualifications

• 3–5 years of experience in a healthcare, health tech, or healthcare operations environment.
• Hands‑on experience with product QA or user acceptance testing — you have worked closely with a technical team to review and ship software.
• Experience supporting client onboarding or implementation at a software company — you know what it takes to get a client live.
• Strong written communication skills, especially for sensitive or patient‑facing content — clear, warm, and accurate.
• Comfortable working with data — you can manage structured workflows, catch errors, and keep things organized across multiple workstreams.
• Detail‑oriented — you catch things other people miss and care about getting it right before it reaches a patient.
• Self‑directed — you can manage multiple priorities without needing someone to check in on you daily.

Responsibilities

• Manage operational workflows across multiple health center clients, ensuring data accuracy and timely follow‑through.
• Handle inbound patient responses to outreach campaigns — responding to general questions, providing guidance, and escalating appropriately.
• Support new client onboarding across use cases: coordinating approvals, managing communication templates, and ensuring a smooth go‑live.
• Own QA across outreach campaigns before they reach patients — reviewing content, flagging issues, and working directly with the engineering team to resolve them.
• Translate client feedback and QA findings into clear, actionable tickets for engineering.
• Support light product improvements — reviewing changes, providing feedback, and helping move smaller updates through to implementation.
• Help create sales and marketing collateral — one‑pagers, decks, and other materials to support outreach and client conversations.

Skills

Healthcare operations

QA with engineering

Client onboarding

Written communication

Data management

Ambiguity handling

Job description

About Us

Our mission: Eradicate health disparities by empowering the teams who care for underserved families.

BridgeHealthAI partners with Federally Qualified Health Centers (FQHCs) and community organizations to ensure every patient gets the care and benefits they deserve — without drowning care teams in paperwork. Our platform automates high-friction tasks like outreach, insurance verification, eligibility checks, follow-ups, and referrals. With modern AI and cloud infrastructure, we turn hours of manual effort into seconds, helping teams close care gaps faster, protect revenue streams, and stay focused on patients.

Born out of Harvard and MIT and backed by Pear VC, Flare Capital, and Glen Tullman (founder of Livongo), BridgeHealthAI is a fast-growing, seed-stage company trusted by leading community health centers. We are purpose-built for the safety net, helping clinics scale access, reduce burnout, and deliver equitable care for the 30M+ patients served by FQHCs each year.

The Role

We are seeking a full‑time Business Operations Lead to own the day‑to‑day execution that keeps our platform running across 5+ health center clients. This is a high‑ownership role at the center of how we deliver for clients — from data management and patient communication to client onboarding and QA.

You will work directly with our Head of Product and interact regularly with our engineering team. We are small, we move fast, and we are doing work that has a direct impact on patients. The right person is someone who is comfortable in the weeds, exercises real judgment, and genuinely cares about the communities our clients serve.

What You’ll Do

Client and Patient Operations

• Manage operational workflows across multiple health center clients, ensuring data accuracy and timely follow‑through
• Handle inbound patient responses to outreach campaigns — responding to general questions, providing guidance, and escalating appropriately
• Support new client onboarding across use cases: coordinating approvals, managing communication templates, and ensuring a smooth go‑live

Product Execution and Project Management

• Own QA across outreach campaigns before they reach patients — reviewing content, flagging issues, and working directly with the engineering team to resolve them
• Translate client feedback and QA findings into clear, actionable tickets for engineering
• Support light product improvements — reviewing changes, providing feedback, and helping move smaller updates through to implementation

Supporting Marketing and GTM

• Help create sales and marketing collateral — one‑pagers, decks, and other materials to support outreach and client conversations

Required Qualifications

• 3–5 years of experience in a healthcare, health tech, or healthcare operations environment
• Hands‑on experience with product QA or user acceptance testing — you have worked closely with a technical team to review and ship software
• Experience supporting client onboarding or implementation at a software company — you know what it takes to get a client live
• Strong written communication skills, especially for sensitive or patient‑facing content — clear, warm, and accurate
• Comfortable working with data — you can manage structured workflows, catch errors, and keep things organized across multiple workstreams
• Detail‑oriented — you catch things other people miss and care about getting it right before it reaches a patient
• Self‑directed — you can manage multiple priorities without needing someone to check in on you daily
• Comfortable with ambiguity: we are early stage, processes are still being built, and priorities shift — you thrive in that environment, not in spite of it

Preferred Qualifications

• Direct experience at an FQHC, Medicaid managed care plan, or health tech company serving safety‑net populations
• Familiarity with patient communication or outreach workflows in a healthcare setting
• Exposure to early‑stage startups or fast‑moving product teams

What We Value

• Mission‑Driven: You care about equitable access
• Operational Discipline: You work through complexity and complete tasks consistently
• Detail‑Oriented: You catch things before they reach a patient
• Self‑Directed: You manage priorities without needing daily oversight
• Collaborative: You share insights that help us improve
• Comfortable with Ambiguity: You build process where none exists

Why Join Us

• Directly support patients accessing life‑changing care
• High‑ownership role — you will shape how we deliver for clients at scale
• Be an early team member building the operational foundation of a fast‑growing company
• Work at the intersection of healthcare, AI, and health equity
• Competitive compensation at a seed‑stage company backed by top investors

Diversity and Inclusion

BridgeHealthAI is committed to building a diverse and inclusive environment. We welcome applicants from all backgrounds, including those with lived experience navigating the safety net. If you are passionate about the mission but do not meet every preferred qualification, we encourage you to apply.