Healthcare Training Specialist - Learning Solutions

Horizon Blue Cross Blue Shield of New Jersey; Newark (NJ); On-site; USD 63,000 - 84,420; Full time

Benefits offered by this job

Comprehensive health benefits

Retirement Plans

Generous PTO

Incentive Plans

Wellness Programs

Paid Volunteer Time Off

Tuition Reimbursement

Job summary

Horizon Blue Cross Blue Shield of New Jersey is seeking a Service Training professional to deliver enterprise learning solutions across Horizon locations and remote vendor sites. You will partner with the ISD team to design, customize, and implement training materials and programs that boost performance and adoption.

Qualifications include a high school diploma (bachelor's preferred) and the ability to travel up to 40% across the USA.

Qualifications

• High School Diploma/GED required; Bachelor's degree preferred.
• Candidates with a Bachelor's degree require 1 year of experience in a call center or trainer role.
• In lieu of a degree, an additional 3 years of relevant experience may substitute.

Responsibilities

• Collaborate with other Service Training & Development areas for input into learning solution program design and implementation through the most appropriate training method.
• Responsible for training delivery on new hire training material and content at Horizon sites, remote vendor locations.
• Assists with the development and customizing of training materials including, but not limited to; content, lesson plans; exercises and assessments in the partnership with the Sr Trainer and ISD team.
• Partner with Coaching, Quality and Operations during and after training period to ensure optimal learning experience, smooth post-training transition, on-going monitoring.
• Assist Supervisor with the modification of training resources/schedules in response to staffing issues and/or business needs.

Skills

Dynamic facilitation

Adult learning

Education

High School Diploma/GED

Bachelor's Degree

Tools

Microsoft Office

PowerPoint

Excel

Word

Project

Access

Visio

SharePoint

Job description

Horizon Blue Cross Blue Shield of New Jersey is seeking a Service Training professional to deliver enterprise learning solutions across Horizon locations and remote vendor sites. You will partner with the ISD team to design, customize, and implement training materials and programs that boost performance and adoption.

Qualifications include a high school diploma (bachelor's preferred) and the ability to travel up to 40% across the USA.