Healthcare Telecom Systems Analyst

Beth-Israel-Lahey-Health; Boston (MA); On-site; USD 96,449,000 - 129,774,000; Full time

Job summary

Beth Israel Lahey Health in Boston, MA is seeking a full-time Telecom Analyst to install, maintain, and tune Telecommunications software and hardware. You will configuration the phone system, route calls, manage voice menus, and program ACD agents to meet user workflow needs.

You will mentor junior staff, manage small telecom projects, and collaborate with the Telecom Architect to implement new technologies. On-call rotation and off-hours support may be required.

Qualifications

• Education: High School diploma or GED required.
• Associate's degree preferred.
• Experience: 5-8 years related work experience required.

Responsibilities

• Routinely communicates with the Telecom System Manager and others as appropriate, regarding department functions and the status of various programs, services, and financial objectives.
• Work to maintain Telecom Department SLA timelines for call backs, installations, and problem resolutions. Responsible for accurate ticket reporting.
• Participates as a technical member of the Telecommunications work team, assisting with technical installations as required, as well as with planning and operational management.
• Primary responsibility is for the proper configuration of the phone system. Able to configure call forwarding, call routing, voice menus, and call recordings. Ability to program ACD agents and skills.
• Oversees and meets with end users to design solutions for their workflow requirements.
• Mentors entry level Telecom Associates. Manages telecom projects and supervises the work of Telecom Associates and Contractors.
• Requests assistance from the Telecom Architect for difficult or complex work requests or projects. Manage small projects and work independently or in multidisciplinary groups.
• Facilitates resolution of alarms/outages within the Telecommunications Systems by debugging, vendor coordination, testing, and parts delivery.

Skills

Advanced technical computer skills

Education

High School diploma or GED

Associate's degree preferred

Tools

Avaya Certifications

Job description

Beth Israel Lahey Health in Boston, MA is seeking a full-time Telecom Analyst to install, maintain, and tune Telecommunications software and hardware. You will configuration the phone system, route calls, manage voice menus, and program ACD agents to meet user workflow needs.

You will mentor junior staff, manage small telecom projects, and collaborate with the Telecom Architect to implement new technologies. On-call rotation and off-hours support may be required.