Healthcare Support Supervisor

Cherry Hill Free Clinic, Inc.; St. Louis (MO); On-site; USD 85,000 - 110,000; Full time

Job summary

Cherry Hill Free Clinic, Inc. in St. Louis, MO seeks a skilled Healthcare Operations Leader to coordinate daily workflows, oversee staffing, and ensure safe, patient-centered service. You will coach staff, monitor policy adherence, and collaborate with nurses, physicians, and administrators to drive improvements.

Ideally, you bring strong leadership, performance management experience, and a collaborative mindset to support value-driven care across the clinic.

Qualifications

• Proven leadership and team management experience.
• Ability to ensure policy compliance.
• Coaching and performance management experience.
• Collaborative mindset with cross-functional teams.
• Commitment to patient-centered, value-driven care.

Responsibilities

• Coordinate daily workflows to ensure safe, efficient operations.
• Oversee staffing and scheduling to maintain coverage.
• Monitor adherence to clinical and operational policies.
• Coach and mentor team members to maintain high-quality service.
• Conduct performance evaluations and identify training needs.
• Collaborate with nurses, physicians, and admins to resolve issues.
• Improve patient experience and drive process improvements.
• Model organizational values such as compassion, respect, and diversity.

Skills

Leadership

Communication

Interpersonal skills

Policy compliance

Coaching

Performance management

Cross-functional teamwork

Patient-centered care

Value-driven care

Job description

leading a team of healthcare support staff to deliver safe, efficient, and compassionate patient care.

Key Responsibilities

• Coordinate daily workflows and ensure work is completed safely and effectively.
• Oversee staffing and scheduling needs while maintaining operational coverage.
• Monitor adherence to clinical and operational policies and procedures.
• Coach, mentor, and support team members to maintain high-quality service.
• Conduct performance evaluations and help identify training and development needs.
• Collaborate with nurses, physicians, and administrators to resolve issues.
• Improve patient experience and drive process improvements.
• Model organizational values including compassion, respect, and diversity.

Qualifications & skills:

Strong leadership, communication, and interpersonal skills; ability to ensure compliance with policies; coaching and performance management experience; collaborative mindset with cross-functional teams; commitment to patient-centered, value-driven care.