Healthcare Support Specialist (Fully Remote)

Salvo Health; United States; Remote; USD 55,000 - 75,000; Full time

Job summary

Salvo Health is seeking a remote patient support specialist focused on billing and insurance workflows. You will respond to patient inquiries across chat, email, and internal messaging, breaking down billing topics into clear explanations.

Candidates should have 3+ years in healthcare billing or related support, be based in the USA, and comply with HIPAA. You will document interactions, maintain follow-ups, and work in a fast-paced, evolving environment with secure systems.

Qualifications

• 3+ years in healthcare billing or patient support roles.
• Strong technical proficiency with multiple systems and real-time documentation.
• Familiarity with insurance terminology, CPT codes, and coverage workflows.
• Remote position with hard-wired high-speed internet.
• Must be based in the USA and compliant with HIPAA.

Responsibilities

• Respond to patient inquiries through chat, email, and internal messaging with clarity, warmth, and professionalism.
• Break down complex topics (billing, CPT codes, coverage, device returns) into simple, patient-friendly explanations.
• Document all interactions clearly and accurately, ensuring consistent follow-up until issues are fully resolved.

Skills

Healthcare billing

HIPAA knowledge

Patient support

Multiple systems

Communication skills

Tools

EHR systems

Job description

• Respond to patient inquiries through chat, email, and internal messaging with clarity, warmth, and professionalism.
• Break down complex topics (billing, CPT codes, coverage, device returns) into simple, patient-friendly explanations.
• Document all interactions clearly and accurately, ensuring consistent follow-up until issues are fully resolved.

Experience Requirements:

• 3+ years in healthcare billing, health insurance support, or patient-facing support role.
• Strong technical proficiency with multiple systems and real-time documentation.
• Deep familiarity with insurance terminology, benefits, claims, CPT codes, and coverage workflows.
• Fully remote position requiring a hard-wired, high-speed internet connection.
• Must be based in the USA and comply with HIPAA guidelines.
• Fast-paced, high-growth environment with evolving processes and expectations.

Salvo Health takes a new approach to help millions of Americans facing chronic health conditions, centered on chronic gut health and metabolic conditions. Backed by leading health care investors, Salvo's team includes board-certified physicians, dietitians, nurses, and therapists who provide evidence-based, continuous care.