Healthcare Support Specialist

Mayo Career Site US; Rochester (MN); On-site; USD 42,000 - 58,000; Full time

Job summary

Mayo Clinic in Rochester, MN is seeking a Healthcare Support Specialist to facilitate patient visits and support providers by anticipating and responding to patient needs. The role coordinates appointment schedules across a multispecialty practice and helps prepare patients for examinations.

Responsibilities include preparing patients, completing pre-exam records, verifying demographics and insurance, and managing patient flow and materials.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to handle multiple tasks with attention to detail.
• Ability to push/pull up to 75 pounds as needed.

Responsibilities

• Facilitates patient visits and supports the health care provider by anticipating and responding to patient needs.
• Coordinates complex appointment schedules and daily activities of providers in a multispecialty medical practice.
• Prepares patients, completes pre-examination record information, and manages the flow of patient materials.
• Obtains or verifies patient demographics, medical insurance information, and informs patients of scheduling delays or changes.
• Assists with access and navigation tasks, including greeting patients, verifying appointments in the EHR, and supporting policy enforcement and safety.

Skills

Customer service

Communication

Physical ability

Job description

TheHealthcare Support Specialist (HSS)facilitatespatientvisitsand supports the health care provider by anticipating and responding to patient needs and requests of the health care team. Allows care providers to focus on patient care by coordinating details of patient visits, which can include:coordinating complexappointmentschedulesanddailyactivities of the care providers in a multispecialty medical practice,preparingpatients,completingpre-examinationrecord information, managing the flow of patient materials. Obtains or verifies patient demographics, medical insurance information, andproperlyadvisespatientsofschedulingdelaysorchangesto the appropriate individuals, and serves as a direct contact and resourcetothepatient. Preparesordersandschedulesscreening tests following practice guidelines. Measures and documents patientvitalsperpracticeguidelines.Schedulesandreschedules tests/consults requests from various venues of communication. Performs related administrative duties such as processing ABN forms, insurance verification, as well as processes patient appointmentcommunicationsandrelatedmaterials.Assistswith facilitation of patient visit, this may include restroom and/or clothing change assistance, placement of apparatus on patient priortoexamandIVremovalandmayassisttheproceduralist during a procedure. Able to navigate through multiple electronic applications and devices, medical equipment, examples include iPad/tablets, Text Reminder Notifications, andassistingpatientsinusingKiosks.

This role may also support access and navigation activities, includinggreetingpatientsandvisitors,assistinginnavigation,

verifyingpatientappointmentsand/orvisitorstat intheEHR, and following designated screening scripts and process flows. Additionally, the HSS working in access and navigation is responsibleforunderstandingandenforcingentranceutilization and related policies (ex: masking, badging) and engaging security, nursing and other multidisciplinary team members asneeded.Mayalsoberesponsible for ensuringpolicyenforcement and monitoring patient and visitor flow within the building. Effective communication, excellent customer service, and conflict de-escalation skills are required. Healthcare Support Specialists must be abletopush/pullupto75poundsonoccasion.

This role requires flexibility which may include cross-coverage andtraveldependingonlocation.

Mustbewillingtoadjustwork schedules in response to department or clinical needs.

Mayo Clinic will not sponsor or transfer visas for this position including F1 OPT STEM.