Healthcare Staffing Account Manager

Cross Country Healthcare; Philadelphia (Philadelphia County); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Voluntary Insurance

401(k) plan

Tuition Assistance

Pet Insurance

Burnalong wellness program

Job summary

Cross Country Healthcare, a leading tech-enabled workforce solutions provider, seeks an Account Manager to foster client relationships and ensure placement of qualified healthcare professionals in a defined region. You will liaison with clients and internal teams to deliver high-quality staffing solutions, with a focus on meeting goals and maintaining service excellence.

The role requires 1–2 years in account management or customer success in healthcare staffing, a proven sales or retention

Qualifications

• Minimum of 1 year (preferably 2 years) of related experience in account management or customer success in healthcare staffing or home healthcare.
• Proven track record of meeting or exceeding sales targets or customer retention goals.
• Experience using CRM software (e.g., Salesforce, HubSpot) to manage accounts and sales activities.

Responsibilities

• Serve as the primary point of contact for client inquiries and ongoing staffing needs.
• Identify openings, staffing requirements, and cross-selling opportunities; prepare proposals and service information.
• Forecast demand using historical data and market insights to align staffing with client goals.
• Negotiate client bill rates and contract terms; ensure timely follow-up on orders.
• Collaborate with Sales on larger opportunities and account strategies to expand market share.
• Coordinate with Recruiting, Credentialing, Compliance, Housing/Travel, and Billing to ensure timely fulfillment and client satisfaction.
• Ensure staffing requests are fulfilled within agreed timelines and service levels.
• Document client interactions and orders in internal systems in compliance with company standards.
• Aim to achieve or exceed activity goals, performance metrics, sales quotas and revenue targets.

Skills

Client relationship

Negotiation

Communication

Team collaboration

Education

High School Diploma or equivalent

Bachelor’s degree in healthcare management or related field

Tools

Salesforce

HubSpot

Job description

We are a market-leading, tech-enabled workforce solutions and advisory firm with more than four decades of experience helping organizations solve complex labor and operational challenges. News & World Report and a Most Loved Workplace by Newsweek, Cross Country is committed to quality and excellence in everything we deliver. We were also the first public company to earn The Joint Commission Gold Seal of Approval® for Health Care Staffing Services Certification with Distinction — a standard we continue to uphold today.

The Account Manager is responsible for fostering relationships with clients and ensuring the effective placement of qualified healthcare professionals in a specified region. They play a key role in ensuring the delivery of high-quality staffing solutions, instilling confidence in the services we provide to meet the needs of our clients. The Account Manager will serve as the primary liaison between the Company and Key Client Stakeholders, ensuring the delivery of high-quality staffing solutions.

Responsibilities

• Serve as the primary point of contact for client inquiries, concerns, and ongoing staffing needs.
• Work with clients to identify contract openings, staffing requirements, and cross-selling opportunities; prepare and deliver proposals, quotes, and service information.
• Demand forecasting utilizing historical data and market insights to align staffing resources to align with clients’ goals and service level agreements.
• Negotiate client bill rates, contract terms, and ensure timely follow-up on open orders.
• Collaborate with the Sales team on larger opportunities and account strategies to expand market share.
• Partner with Recruiting, Credentialing, Compliance, Housing/Travel, and Billing teams to ensure timely fulfillment of staffing requests, proper logistics, compliance standards, accurate invoicing, and client satisfaction.
• Ensure staffing requests are fulfilled within agreed timelines and service levels.
• Provide guidance and support to assigned staff to ensure they meet client expectations.
• Monitor and assess performance of placed staff, proactively addressing issues to maintain high service quality.
• Establish and track client Key Performance Indicators (KPIs) (e.g., Prepare and deliver regular performance reports, updates, and staffing metrics to clients and leadership.
• Drive Continuous improvement initiatives based on client feedback and operational data. and service improvement.
• Stay informed about industry trends, competitor activity, pay rates, and regulatory changes to guide staffing strategies.
• Accurately document client interactions, job details, and orders in internal systems, ensuring compliance with company standards.
• Achieve or exceed activity goals, performance metrics, sales quotas, and revenue targets.

Requirements

• Minimum of 1 year (preferably 2 years) of related experience in account management or customer success, ideally within healthcare staffing or home healthcare settings.
• Proven track record of meeting or exceeding sales targets or customer retention goals.
• Experience using CRM software (e.g., Salesforce, HubSpot,) to manage accounts and sales activities.
• ~ Familiarity with community resources and ability to work under pressure are essential.
• Ability to work independently and collaboratively in a team environment while managing multiple client accounts.
• Strong customer focus with a proactive attitude toward client success.
• Proficiency in Microsoft Office Suite and staffing management software.

Education

High School Diploma or equivalent required. Bachelor’s degree in healthcare management, business administration, or a related field preferred.

Company equipment(laptop, monitor, keyboard, mouse headset) will be provided directly to you for use during employment.

Cross Country offers a competitive compensation, benefits, and wellness program, including Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Disability Insurance, Voluntary Insurance, 401(k) plan, Tuition Assistance, and Pet Insurance. The company offers a variety of Wellness options through Burnalong, which offers a robust online platform of classes and programs as well as local gym access.

Cross Country is an Equal Opportunity Employer (EOE) - Veteran/Disability