Solution Support Analyst

Netsmart; Overland Park (KS); On-site; USD 65,000 - 90,000; Full time

Job summary

Netsmart is seeking a Solution Support Analyst in Overland Park, KS to provide technical support for our healthcare software suite. You will analyze and resolve client questions, document issues, and coordinate with R&D/IT for complex problems.

Ideal candidates have a bachelor’s degree or equivalent experience, 2+ years in customer service, healthcare workflow knowledge, and SQL proficiency. This on-site role emphasizes cross-functional collaboration and patient-care process understanding.

Qualifications

• Bachelor's Degree or equivalent relevant work experience.
• At least 2 years of experience in a customer service environment.
• Customer service experience in a technical role.
• Healthcare solution support experience.
• SQL database and query knowledge.
• Healthcare clinical workflow experience.

Responsibilities

• Provide technical support on solution application questions from clients regarding the company’s software.
• Analyze, diagnose, and resolve client questions or problems via various support platforms related to system configurations and setup, product functionality, bugs, and enhancement requests.
• Document problems and solutions on how to properly address client or product problems for widespread use throughout the support team.
• Correctly document and transfer issues that require more detailed analysis to more experienced associates; engage R&D, IT, and other cross-function teams as appropriate

Skills

Healthcare software

SQL

Customer service

Analytical thinking

Education

Bachelor's degree

Job description

## Solution Support AnalystApplylocations: Overland Park, KStime type: Full timeposted on: Posted 9 Days Agojob requisition id: R015477Provide technical support across a broad range of solutions for clients**Responsibilities*** Provide technical support on solution application questions from clients regarding the company’s software.* Analyze, diagnose, and resolve client questions or problems via various support platforms related to system configurations and setup, product functionality, bugs, and enhancement requests.* Document problems and solutions on how to properly address client or product problems for widespread use throughout the support team.* Correctly document and transfer issues that require more detailed analysis to more experienced associates; engage R&D, IT, and other cross-function teams as appropriate**Qualifications** Required* Bachelor's Degree or equivalent relevant work experiencePreferred* At least 2 years of experience in a customer service environment* Customer service experience in a technical role* Healthcare solution support experience* SQL database and query knowledge* Healthcare clinical workflow experienceNetsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.Netsmart desires to provide a healthy and safe workplace and, as a government contractor, Netsmart is committed to maintaining a drug-free workplace in accordance with applicable federal law. Pursuant to Netsmart policy, all post-offer candidates are required to successfully complete a pre-employment background check, including a drug screen, which is provided at Netsmart’s sole expense. In the event a candidate tests positive for a controlled substance, Netsmart will rescind the offer of employment unless the individual can provide proof of valid prescription to Netsmart’s third party screening provider.*If you are located in a state which grants you the right to receive information on salary range, pay scale, description of benefits or other compensation for this position, please use this form to request details which you may be legally entitled.**All applicants for employment must be legally authorized to work in the United States. Netsmart does not provide work visa sponsorship for this position.*