Healthcare Skills Training Program Assistant

JVS Boston; Boston (MA); On-site; USD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Healthcare Skills Training Program Assistant to support training initiatives for aspiring healthcare professionals. This role involves collaborating with diverse partners to ensure program enrollment and success, managing essential data, and providing guidance to participants. The ideal candidate will possess strong organizational and communication skills, with a passion for helping individuals overcome barriers to employment. Join a dynamic team committed to making a difference in the lives of others while fostering a supportive and inclusive environment.

Qualifications

• 1-3 years of experience in workforce development or related field.
• Strong organizational skills and ability to manage projects autonomously.

Responsibilities

• Support program applicants and manage data for training programs.
• Build relationships with participants and facilitate program info sessions.

Skills

Organizational Skills

Project Management

Customer Service

Interpersonal Skills

Communication Skills

Problem Solving

Education

Experience in Workforce Development

Experience with Barriers to Employment

Tools

Microsoft Office Suite

Salesforce

Google Docs

Microsoft Teams

Calendly

Job description

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POSITION SUMMARY:

Under the direction of the Manager of Healthcare Skills Training, the HSTP Skills Program Assistant supports the HSTP Team and program applicants interested in participating in all training programs offered by the HSTP: Caring for our Seniors: a Nurse’s Aide Training, Central Sterile Processing Technician, and Building your Career as a Pharmacy Technician Training. The HSTP Skills Program Assistant works collaboratively with program partners to identify participants interested in becoming Certified Pharmacy Technicians, CSP technicians, and Certified Nursing Assistants. The Skills Program Assistant is responsible for meeting program enrollment goals, data management, certification exams, collecting required documents (as outlined by funding/employer partner requirements), and following existing and future processes for programmatic needs. This individual must have strong networking, customer service, time management, project management capabilities, as well as a strong commitment to the program mission and goals.

ESSENTIAL JOB FUNCTIONS:

1. Build relationships, collaboration, and teamwork:
   • Evaluate all applicants for program eligibility, funding application completion, tracking and gathering of supporting documentation for externships, create client files.
   • Assist HSTP participants with Licensure, exam scheduling, and required program registrations.
   • Schedule and coordinate program applicant’s interviews, update programmatic documents, data points, process and track all programmatic referrals, and facilitate program info sessions.
   • Track info session attendance and complete follow-up “next steps” to move applicants through the process.
   • Teach Customer Service (C.N.A), Preparing to Enter the Workplace (C.N.A), and Professional Development classes (Pharm Tech).
   • Utilize existing tracking systems: Google Doc, Calendly, Microsoft Forms, Ring Central, Salesforce, Intakes, Folders, Microsoft Teams, etc., to enter, track, and monitor all programmatic data.
   • Prepare and coordinate class orientations and graduation events.
   • Support and promote the mission and philosophy of JVS both internally and outside the agency.
   • Work collaboratively with and encourage collaboration between team members to ensure performance goals are met.
   • Attend and actively participate in staff meetings and team-based projects.
   • Facilitate at least one block of instruction, either hybrid or in-person, in Skills Job Readiness curriculum.
   • Report onsite to main office and/or ArLab to support in-person client meetings and team commitments, a minimum of two days a week.
2. Contribute to program success:
   • Assess client educational skills, interests, and aptitude to determine each applicant’s fit for the program and ability to benefit.
   • Generate strategies and solutions in response to unforeseen change, setbacks, and challenges.
3. Administrative/Communication:
   • Ensure that all key program data is entered into relevant data tracking systems, is accurate, and complete.
   • Perform other duties as requested.

MINIMUM QUALIFICATIONS AND EXPERIENCE:

• 1-3 years of experience in workforce development or related field, preferably career development.
• 1-3 years of experience working with individuals with barriers to employment is strongly desired.
• Strong organizational skills, including creating systems of work.
• Ability to manage projects autonomously.
• Ability to work effectively with staff and diverse clients at all levels of the organization.
• Ability to analyze course outcomes and propose means to achieve desired outcomes, if appropriate.
• Ability to work well under pressure, think independently, and be a problem solver when challenges arise.
• Flexible and adaptable with the ability to readjust plans quickly to handle new problems or concerns.
• Comfort in using digital platforms to communicate with applicants—training is available, but a basic understanding and skill are required.
• Ability to deal tactfully and effectively with others.
• Strong Microsoft Office Suite skills required.
• Strong interpersonal, communication, and organizational skills are required.
• Demonstrated effective presentation and facilitation skills are required.
• Knowledge of business networks and web-based resources is preferred.

KEY COMPETENCIES:

• Accountability and results-focused
• Adapting to change
• Building relationships, collaboration, and teamwork
• Cultural competency and respect
• Communication skills
• Initiative
• Planning and organizing
• Promotes agency

WORKING CONDITIONS:

Regular local travel, evening hours, and some weekend availability required.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Administrative

Industries

• Individual and Family Services