Healthcare Signage & Wayfinding Project Manager

Highmark Health; Pittsburgh (Allegheny County); On-site; USD 70,000 - 100,000; Full time

Job summary

Highmark Health in Pittsburgh seeks a Signage & Wayfinding Project Liaison to support construction and facility projects by maintaining AHN Signage Standards across new and existing spaces. This role requires on-site work at least three days per week in a hospital-based CRES office and coordination with internal and external partners.

You will plan, manage, and review signage scopes, schedules, and budgets, ensuring regulatory compliance, brand alignment, and quality.

Qualifications

• Required 2 years of experience with Architecture, Engineering, and Construction industry.
• Preferred Bachelor's degree with Architecture, Engineering, Planning, Marketing, Communications

Responsibilities

• Serve as the primary signage and wayfinding project liaison between CRES Project Management, consultants, vendors, facility leaders, end users, and jurisdictional authorities to ensure project expectations, roles, timelines, and deliverables are clearly understood. (20%)
• Manage signage scope from project initiation through closeout, including budgets, schedules, consultant coordination, vendor quotes, purchase order coordination, shop drawing review, installation oversight, and final as-built documentation. (15%)
• Review signage planning packages, site conditions, and project deliverables for accuracy, code compliance, AHN Signage Standards, brand alignment, and quality expectations. (15%)
• Coordinate with internal teams, including Interiors, CRES pillars, facilities, and project site support teams, to align signage placement, architectural wayfinding components, construction logistics, and project communications. (10%)
• Plan and manage small signage projects, hospital and clinic signage audits, and related improvement initiatives that enhance navigation, branding, staff support, patient experience, and visitor experience across the network. (10%)
• Maintain signage installation schedules, micro schedules, milestone tracking, and timely communication of risks, disruptions, shutdowns, fire risks, emergency response considerations, and egress impacts. (10%)
• Support process improvement by identifying opportunities to strengthen signage workflows, contributing to standard operating procedures, assisting with AHN Signage Playbook updates, and staying informed on industry trends and best practices. (10%)
• Demonstrate strong teamwork, accountability, reliability, leadership, and professionalism by participating in CRES meetings and events, building positive relationships, supporting shared objectives, and protecting CRES’s reputation. (10%)
• Other duties as assigned or requested.

Skills

Signage management

Project liaison

Communication

Teamwork

Attention to detail

On-site collaboration

Education

Bachelor's degree

Tools

e-Builder

Smartsheet

Adobe Suite

Illustrator

MS Office

Job description

Highmark Health in Pittsburgh seeks a Signage & Wayfinding Project Liaison to support construction and facility projects by maintaining AHN Signage Standards across new and existing spaces. This role requires on-site work at least three days per week in a hospital-based CRES office and coordination with internal and external partners.

You will plan, manage, and review signage scopes, schedules, and budgets, ensuring regulatory compliance, brand alignment, and quality.