Project Manager - Signage & Wayfinding, Hybrid, Pittsburgh PA

Highmark Health; Pittsburgh (Allegheny County); On-site; USD 70,000 - 100,000; Full time

Job summary

Highmark Health in Pittsburgh seeks a Signage & Wayfinding Project Liaison to support construction and facility projects by maintaining AHN Signage Standards across new and existing spaces. This role requires on-site work at least three days per week in a hospital-based CRES office and coordination with internal and external partners.

You will plan, manage, and review signage scopes, schedules, and budgets, ensuring regulatory compliance, brand alignment, and quality.

Qualifications

• Required 2 years of experience with Architecture, Engineering, and Construction industry.
• Preferred Bachelor's degree with Architecture, Engineering, Planning, Marketing, Communications

Responsibilities

• Serve as the primary signage and wayfinding project liaison between CRES Project Management, consultants, vendors, facility leaders, end users, and jurisdictional authorities to ensure project expectations, roles, timelines, and deliverables are clearly understood. (20%)
• Manage signage scope from project initiation through closeout, including budgets, schedules, consultant coordination, vendor quotes, purchase order coordination, shop drawing review, installation oversight, and final as-built documentation. (15%)
• Review signage planning packages, site conditions, and project deliverables for accuracy, code compliance, AHN Signage Standards, brand alignment, and quality expectations. (15%)
• Coordinate with internal teams, including Interiors, CRES pillars, facilities, and project site support teams, to align signage placement, architectural wayfinding components, construction logistics, and project communications. (10%)
• Plan and manage small signage projects, hospital and clinic signage audits, and related improvement initiatives that enhance navigation, branding, staff support, patient experience, and visitor experience across the network. (10%)
• Maintain signage installation schedules, micro schedules, milestone tracking, and timely communication of risks, disruptions, shutdowns, fire risks, emergency response considerations, and egress impacts. (10%)
• Support process improvement by identifying opportunities to strengthen signage workflows, contributing to standard operating procedures, assisting with AHN Signage Playbook updates, and staying informed on industry trends and best practices. (10%)
• Demonstrate strong teamwork, accountability, reliability, leadership, and professionalism by participating in CRES meetings and events, building positive relationships, supporting shared objectives, and protecting CRES’s reputation. (10%)
• Other duties as assigned or requested.

Skills

Signage management

Project liaison

Communication

Teamwork

Attention to detail

On-site collaboration

Education

Bachelor's degree

Tools

e-Builder

Smartsheet

Adobe Suite

Illustrator

MS Office

Job description

GENERAL OVERVIEW:

This position supports construction and facility projects by maintaining AHN Signage Standards throughout new and existing AHN spaces. The role plans and coordinates informational, directional, and regulatory signage to ensure accuracy, regulatory compliance, brand alignment, and quality. Working with internal and external partners, this position maintains signage and wayfinding systems that help staff, patients, and visitors navigate AHN facilities, with a minimum of three days per week on-site at a hospital-based CRES office.

ESSENTIAL RESPONSIBILITIES

• Serve as the primary signage and wayfinding project liaison between CRES Project Management, consultants, vendors, facility leaders, end users, and jurisdictional authorities to ensure project expectations, roles, timelines, and deliverables are clearly understood. (20%)
• Manage signage scope from project initiation through closeout, including budgets, schedules, consultant coordination, vendor quotes, purchase order coordination, shop drawing review, installation oversight, and final as-built documentation. (15%)
• Review signage planning packages, site conditions, and project deliverables for accuracy, code compliance, AHN Signage Standards, brand alignment, and quality expectations. (15%)
• Coordinate with internal teams, including Interiors, CRES pillars, facilities, and project site support teams, to align signage placement, architectural wayfinding components, construction logistics, and project communications. (10%)
• Plan and manage small signage projects, hospital and clinic signage audits, and related improvement initiatives that enhance navigation, branding, staff support, patient experience, and visitor experience across the network. (10%)
• Maintain signage installation schedules, micro schedules, milestone tracking, and timely communication of risks, disruptions, shutdowns, fire risks, emergency response considerations, and egress impacts. (10%)
• Support process improvement by identifying opportunities to strengthen signage workflows, contributing to standard operating procedures, assisting with AHN Signage Playbook updates, and staying informed on industry trends and best practices. (10%)
• Demonstrate strong teamwork, accountability, reliability, leadership, and professionalism by participating in CRES meetings and events, building positive relationships, supporting shared objectives, and protecting CRES’s reputation. (10%)
• Other duties as assigned or requested.

QUALIFICATIONS

• Required 2 years of experience with Architecture, Engineering, and Construction industry
• Preferred Bachelors degree with Architecture, Engineering, Planning, Marketing, Communications

SKILLS

• Knowledge of signage manufacturing and wayfinding preferred
• Demonstrated experience with project management software, including e-Builder and Smartsheet
• Demonstrated experience with Adobe Suite; Illustrator preferred
• Proficiency in Microsoft Office Suite, including Excel, Word, and PowerPoint
• Willingness and ability to learn new software applications
• Knowledge of ADA signage regulations and standards
• Excellent written and verbal communication skills
• Exceptional organizational skills and attention to detail
• Strong team-oriented approach with a positive and collaborative work style; ability to manage multiple priorities and deadlines; ability to work on-site at least three days per week at a hospital-based CRES office.

Additional Employment Requirements: Driver's License Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies. As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times.

In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements. Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law. California Consumer Privacy Act Employees, Contractors, and Applicants Notice Highmark Health is a national, blended health organization that includes one of America’s largest Blue Cross Blue Shield insurers and a growing regional hospital and physician network. Based in Pittsburgh, Pa., Highmark Health’s 35,000 employees serve millions of customers nationwide through the nonprofit organization’s affiliated businesses, which include Highmark Inc., Allegheny Health Network, HM Insurance Group, United Concordia Dental, HM Health Solutions and HM Home & Community Services.

Highmark Health’s businesses proudly serve a broad spectrum of health-related needs including health insurance, health care delivery, population health management, dental solutions, reinsurance solutions, and innovative, technology solutions.