Healthcare Service Excellence Strategist

Appalachian Regional Healthcare, Inc.; Whitesburg (KY); On-site; USD 65,000 - 90,000; Full time

Job summary

Appalachian Regional Healthcare (ARH) seeks a Service Excellence Coordinator to lead the strategy and initiatives improving patient and stakeholder experiences across the system.

The role requires five years in service excellence or marketing, with healthcare experience, and strong verbal/written communication. Responsibilities include budgeting, reporting, monitoring satisfaction trends, and maintaining ARH’s service content.

Qualifications

• Bachelor’s degree preferred in Marketing, Communications, Health Administration, or Business.
• Minimum five years in service excellence or marketing.
• Healthcare experience of at least five years is required.

Responsibilities

• Plan, direct and implement service excellence activities across the health system.
• Develop and maintain budgets and report deviations.
• Track patient satisfaction scores and drive improvement programs.
• Monitor trends in public reporting of patient satisfaction data.
• Develop monitoring systems and report results to leadership for decisions.
• Maintain ARH intranet and internet content related to service excellence.
• Travel as required; some nights and weekend responsibilities.
• Perform other duties as assigned.

Skills

Flexibility

Autonomy

Accountability

Verbal communication

Written communication

Education

Bachelor’s degree in Marketing, Communications, Health Administration, or Business

Job description

Appalachian Regional Healthcare (ARH) seeks a Service Excellence Coordinator to lead the strategy and initiatives improving patient and stakeholder experiences across the system.

The role requires five years in service excellence or marketing, with healthcare experience, and strong verbal/written communication. Responsibilities include budgeting, reporting, monitoring satisfaction trends, and maintaining ARH’s service content.