Healthcare Security Officer: Patient Safety & Rapid Response

Mayo Clinic; Phoenix (AZ); On-site; USD 36,000 - 50,000; Part time

Job summary

Mayo Clinic is seeking a Security Officer I for Part Time night shifts in the Phoenix area. The role involves patient and staff safety, incident response, and maintaining a secure environment across Mayo Clinic campuses.

You will patrol facilities, enforce policies, and complete reports while supporting emergency operations. Qualifications include a high school diploma or GED, 2+ years in security or equivalent, and mandatory training in Basic Life Support and IAHASS certifications within

Qualifications

• High school degree or GED equivalent is required
• Minimum two years of experience in a customer service, military, security position and/or a similar role
• Associate's degree in corrections, law enforcement, criminal justice, security, or a related field preferred; experience in a healthcare setting preferred
• experience with Microsoft Office software applications
• able to work independently and act decisively under difficult circumstances; ability to work collaboratively in a team-environment; able to effectively prioritize tasks and manage time
• able to recognize and react to health conditions, symptoms and injuries and to apply first aid/basic life support
• requires strong sense of customer service and interpersonal skills to interact with patients, visitors and employees; ability to relate positively with people
• requires strong written and verbal skills; strong problem solving skills are necessary
• Has the ability to read and communicate effectively in a pleasant, courteous, professional, and friendly manner while being firm when the occasion demands; sufficient muscle movement strength and coordination to perform self-defense, control and restraint techniques.

Responsibilities

• Work is performed in a healthcare environment.
• Lifting and/or carrying 10 to 50 pounds daily, and occasionally pushing/pulling/lifting over 100 pounds.
• Standing or walking 8 to 12 hours daily.
• Climbing, running and kneeling in response to disturbances.
• Exposure to disagreeable odors (e.g., body odors, dirty clothing, human feces), body fluids, hazardous chemicals, communicable diseases (e.g., T.B., hepatitis, AIDS), mentally unstable individuals, verbal and physically aggressive individuals, and individuals under the influence of controlled substances.
• Mayo Clinic Global Security Officers provide a professional level of customer service, security presence and response.
• A Security Officer I will proactively patrol Mayo Clinic property to deter crime and undesirable behaviors, ; Responds to security incidents to ensure safety of occupants and enforce Mayo policies; Prepares accurate and timely incident reports; May use a security vehicle to proactive patrol and respond to incidents.
• A Security Officer I adapts to unpredictable and stressful situations while demonstrating professionalism; manages aggression using verbal de-escalation techniques; manages physical violence using self-defense, control and restraint techniques, including handcuffing; responds to emergency crises effectively and professionally.; exhibits good judgment, maturity, initiative, tact and diplomacy when dealing with people during stressful situations. A Security Officer must exercise sound independent judgment in both emergency and routine situations.
• A Security Officer I operates and communicates on a two-way radio and effectively uses available technological tools;
• A Security Officer I will frequently be walking, standing, stooping, bending, lifting, pulling, climbing, reaching, and pushing, and occasionally running and must be able to move quickly up and down stairwells, from the ground floor up to the top floor of each building without assistance; assists patients, volunteers, visitors, and staff with emergency evacuations, including handling emergency evacuation devices used to transport patients and others to safety; makes effective decisions as an emergency first responder, is confident in stressful situations, and works as a team member with other emergency responders, including Facilities personnel, law enforcement, fire/rescue, and emergency medical services personnel.

Skills

Customer service

Security procedures

Microsoft Office

Team collaboration

Communication skills

Education

High school diploma or GED

Associate's degree in security-related field

Tools

Microsoft Office

Job description

Mayo Clinic is seeking a Security Officer I for Part Time night shifts in the Phoenix area. The role involves patient and staff safety, incident response, and maintaining a secure environment across Mayo Clinic campuses.

You will patrol facilities, enforce policies, and complete reports while supporting emergency operations. Qualifications include a high school diploma or GED, 2+ years in security or equivalent, and mandatory training in Basic Life Support and IAHASS certifications within