Healthcare Scheduling Specialist: Patient-Centric & Organized

Optum; State College (Centre County); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Comprehensive benefits package

Equity stock purchase

401k contribution

Incentive and recognition programs

Job summary

OMNI Homecare, part of the LHC Group within the UnitedHealth Group family, is seeking a Scheduling Specialist to manage patient referrals and visit schedules. The role coordinates with clinicians to match patient needs using an online scheduling system and collaborates with the Team Leader to ensure appropriate experience and skill sets for visits.

The position emphasizes strong organizational, communication, and decision-making skills with a focus on timely visits and regulatory compliance.

Qualifications

• High school education or equivalent experience.
• 1+ years of scheduling experience in a health care setting using an online scheduling system.
• Exceptional organizational, customer service, communication, and decision-making skills.
• Working knowledge of state and federal regulations governing OASIS visits, supervisory, and reassessment visits.

Responsibilities

• Utilizes an automated scheduling system to maintain a calendar of services for both episodic and per visit customers.
• Processes workflow for requested scheduled, missed, rescheduled, reassigned, declined, and delivered visits.
• Monitors pending referrals daily and assigns licensed professional and case manager for all start of care visits.
• Communicates daily with field staff regarding any visits unaddressed in late, pending, or incomplete status for resolution as appropriate.

Skills

Scheduling

Healthcare setting

Organization

Communication

Decision-making

Education

High school diploma or equivalent

Tools

Online scheduling system

Job description

OMNI Homecare, part of the LHC Group within the UnitedHealth Group family, is seeking a Scheduling Specialist to manage patient referrals and visit schedules. The role coordinates with clinicians to match patient needs using an online scheduling system and collaborates with the Team Leader to ensure appropriate experience and skill sets for visits.

The position emphasizes strong organizational, communication, and decision-making skills with a focus on timely visits and regulatory compliance.