Home Health Scheduling Coordinator

UnitedHealth Group; Batesville (AR); On-site; Confidential; Full time

Benefits offered by this job

Comprehensive benefits

Incentive programs

Equity stock plan

Job summary

UnitedHealth Group, via Elite Home Health (LHC Group), is seeking a Scheduling Specialist to manage patient referrals and visit schedules using an online system. You will assign assessments and visits ordered by physicians and coordinate with the Team Leader to pair patients with clinicians who have the appropriate experience.

Excellent organizational and communication skills are essential, with knowledge of regulatory requirements for OASIS-related visits.

Qualifications

• High school education or equivalent experience.
• 1+ years of scheduling experience in a health care setting using an online scheduling system.
• Exceptional organizational, customer service, communication, and decision-making skills.
• Working knowledge of state and federal regulations governing OASIS visits, supervisory, and reassessment visits.

Responsibilities

• Utilizes an automated scheduling system to maintain a calendar of services for both episodic and per visit customers.
• Processes workflow for requested scheduled, missed, rescheduled, reassigned, declined, and delivered visits.
• Monitors pending referrals daily and assigns licensed professional and case manager for all start of care visits.
• Communicates daily with field staff regarding any visits unaddressed in late, pending, or incomplete status for resolution as appropriate.

Skills

Organizational skills

Customer service

Decision-making

Communication

Education

High school diploma or equivalent

Tools

Online scheduling system

Job description

UnitedHealth Group, via Elite Home Health (LHC Group), is seeking a Scheduling Specialist to manage patient referrals and visit schedules using an online system. You will assign assessments and visits ordered by physicians and coordinate with the Team Leader to pair patients with clinicians who have the appropriate experience.

Excellent organizational and communication skills are essential, with knowledge of regulatory requirements for OASIS-related visits.