Healthcare Scheduling Specialist: Improve Patient Access

CHS Career Site; Birmingham (AL); Sur place; USD 36 000 - 52 000; Plein temps

Résumé du poste

The Scheduling Specialist is responsible for managing and optimizing the scheduling process for patients and physicians within the hospital or medical facility. This role coordinates appointments, procedures, and treatments across departments to ensure efficient resource use and high-quality patient care.

The Scheduling Specialist serves as a key liaison between patients, medical staff, and administrative teams, ensuring timely and accurate scheduling while providing excellent customer service.

Qualifications

• Associate Degree or certification in Healthcare Administration, Medical Office Administration, or related field preferred.
• 0-2 years of experience in scheduling, patient coordination, or administrative support within a healthcare setting required
• Experience with Electronic Health Records (EHR) or scheduling software preferred

Responsabilités

• Schedules patient appointments for consultations, tests, procedures, and follow-ups, ensuring proper allocation of time and resources.
• Notifies patients of appointment confirmations, cancellations, or reschedules, and provide necessary information and instructions.
• Accurately enters patient information, appointment details, and updates into the hospital's electronic medical records (EMR) or scheduling system.
• Works closely with medical staff to align patient appointments with clinical priorities and optimize provider schedules.
• Tracks and manage patient cancellations and no-shows, ensuring timely rescheduling and minimizing disruptions.
• Provides general administrative assistance, including answering calls, managing patient referrals, and coordinating patient files.
• Communicates with physicians, nurses, and other medical professionals to ensure appointments are properly scheduled based on clinical priorities and patient needs.

Connaissances

Organizational skills

Time management

Communication skills

Microsoft Office proficiency

Formation

Associate Degree or certification in Healthcare Administration or related field

Outils

Cerner Scheduling

EMR system

Scheduling software

Description du poste

The Scheduling Specialist is responsible for managing and optimizing the scheduling process for patients and physicians within the hospital or medical facility. This role coordinates appointments, procedures, and treatments across departments to ensure efficient resource use and high-quality patient care.

The Scheduling Specialist serves as a key liaison between patients, medical staff, and administrative teams, ensuring timely and accurate scheduling while providing excellent customer service.