Healthcare Scheduling, Connection Advisor Intermediate, Remote

Hennepin Healthcare; United States; Remote; USD 35,000 - 55,000; Full time

Job summary

Ein innovatives Gesundheitsunternehmen sucht einen Connection Advisor Intermediate, um das Team im Connection Center zu verstärken. In dieser spannenden Vollzeitstelle arbeiten Sie hauptsächlich remote und sind verantwortlich für die Beantwortung eingehender Anrufe, die Terminplanung und die Bereitstellung von Informationen für Patienten. Mit einem klaren Fokus auf Kundenservice und analytische Problemlösungsfähigkeiten tragen Sie zur Effizienz und Qualität der Patientenversorgung bei. Profitieren Sie von einem attraktiven Einstiegsbonus und der Möglichkeit, in einem unterstützenden und dynamischen Umfeld zu arbeiten.

Benefits

Einstiegsbonus von 500 $

Bereitstellung von Computer und Zubehör

Flexible Arbeitszeiten

Qualifications

• Mindestens ein Jahr Erfahrung in der Datenabfrage und -eingabe.
• Zwei Jahre Erfahrung im Kundenservice mit komplexen analytischen Fähigkeiten.

Responsibilities

• Beantwortet Anrufe für komplexe Kliniken und Dienstleistungen.
• Plant, storniert und ändert Termine für Patienten.

Skills

Kundenservice

Datenverwaltung

Analytische Problemlösungsfähigkeiten

Education

High School Diplom

Job description

SUMMARY

We are currently seeking a Connection Advisor Intermediateto join our Connection Center team. This Full-Time role (80 hours per pay period) will primarily work remotely (days). The Connection Center is open Monday through Friday, 7:30 AM to 5:30 PM.Shifts will be based on the current business needs and staff seniority. The schedule will be decided following the 4-week training period. The training period will be scheduled on Monday through Friday, 8:00 AM to 5:00 PM, and will be held on campus for only 1 week

Working remotely will start after the training period has been completed. Individuals will need a quiet working environment, high-speed internet, fire alarm, and desk space. Hennepin Healthcare will supply computers, monitors, keyboard, mouse, and phone.Employees will need to be within 100-mile radius of our downtown campus.

Purpose of this position: Under general supervision, answers incoming calls and meets caller’s needs by scheduling, canceling, or rescheduling appointments for more complex clinics and services using a call center, electronic health record, and departmental technology. Answers inquiries and questions, troubleshoot basic and more complex issues and provides information as needed.

A $ 500 hiring incentive is available for eligible external candidates (current employees, contract/temporary workers, and former employees returning to HHS within one year are ineligible).

RESPONSIBILITIES

• Answers assigned calls for more complex clinics and services; prioritizes, screens, and/or redirects calls as needed. Answers questions, handles routine matters and takes messages.
• Schedules, cancels and reschedules appointments for patients following standard work and departmental policies and procedures
• Obtains and accurately captures demographic information and patient’s health insurance information provided by the patient or caller
• Completes multiple types of patient registrations in a professional, accurate, customer-oriented and timely manner while following departmental policies and procedures
• Requests and processes payments for co-pays, pre-pays and outstanding balances
• Meets all departmental quality standards
• Transfers calls to Telehealth nurses and/or escalates calls to Team Coordinator or Supervisor as needed
• Provides overflow call coverage for less complex Clinics and/or Services
• Performs other duties as assigned, but only after appropriate training

QUALIFICATIONS

Minimum Qualifications:

• High School Diploma
• One year data look-up/data entry experience
• Two years’ experience in customer service involving complex analytical problem-solving skills
• One year experience in a call center with emphasis in a customer service/medical industry.
• 6 Months Connection Advisor experience or specialized clinic experience

-OR-

• An approved equivalent combination of education and experience