Healthcare Scheduler: Patient Access & Operations

Regional West Medical Services; Scottsbluff (NE); On-site; USD 36,000 - 54,000; Full time

Job summary

Regional West Medical Services in Scottsbluff, NE, is seeking a detail-oriented Scheduler to coordinate patient appointments and maintain accurate scheduling records. This full-time clerical role supports efficient daily operations by managing schedules and communicating appointment details with care teams.

The ideal candidate will have 3+ years of hospital or medical office experience, strong communication skills, and proficiency with EHR systems and scheduling software.

Qualifications

• High school diploma or GED required
• Minimum of 3 years of hospital or medical office experience required
• At least 2 years of administrative and customer service experience required
• Proficiency in electronic health records (EHR) systems and scheduling software
• Strong communication and interpersonal skills
• Ability to multitask and work in a fast-paced healthcare environment
• Strong attention to detail and problem-solving skills
• Knowledge of medical terminology and insurance processes preferred

Responsibilities

• Manage appointment requests, including scheduling, confirming, rescheduling, and canceling visits.
• Verify patient demographics and coordinate appointment availability based on provider schedules and resource capacity.
• Clearly communicate appointment details, preparation instructions, and required documentation to patients.
• Monitor schedules for accuracy and efficiency, proactively resolving conflicts and ensuring optimal utilization of resources.
• Respond to inquiries via phone and electronic communication, providing prompt, professional customer service.
• Collaborate with clinical and administrative teams to ensure readiness for scheduled services.

Skills

Communication skills

Interpersonal skills

Multitasking

Detail oriented

Problem solving

Education

High school diploma or GED

Tools

Electronic health records (EHR)

Scheduling software

Job description

Regional West Medical Services in Scottsbluff, NE, is seeking a detail-oriented Scheduler to coordinate patient appointments and maintain accurate scheduling records. This full-time clerical role supports efficient daily operations by managing schedules and communicating appointment details with care teams.

The ideal candidate will have 3+ years of hospital or medical office experience, strong communication skills, and proficiency with EHR systems and scheduling software.