Healthcare Scheduler

Banner Health; Denver (CO); Remote; Full time

Job summary

A leading healthcare organization in Denver seeks a Healthcare Scheduler to streamline appointment scheduling and enhance patient communication. Ideal candidates will possess strong customer service skills and experience in a fast-paced healthcare environment. The role offers flexible hours and significant opportunities for growth within the organization, aligned with the mission to improve healthcare access for patients.

Qualifications

• 1+ years of customer service in healthcare preferred.
• Effective use of technology for scheduling.
• Ability to communicate professionally with patients and staff.

Responsibilities

• Schedule and manage patient appointments across multiple facilities.
• Communicate effectively with patients regarding procedures and insurance.
• Ensure adherence to scheduling protocols and high customer service standards.

Skills

Customer Service

Communication

Interpersonal Skills

Education

High school diploma/GED

Job description

Join to apply for the Healthcare Scheduler role at Banner Health

Join to apply for the Healthcare Scheduler role at Banner Health

Get AI-powered advice on this job and more exclusive features.

Estimated Pay Range:

$19.06 - $28.60 / hour, based on location, education, & experience.

Department Name:

Specialty Call Center

Work Shift:

Day

Job Category:

Marketing and Communications

Estimated Pay Range:

$19.06 - $28.60 / hour, based on location, education, & experience.

In accordance with State Pay Transparency Rules.

Those who have joined the Banner mission come from all walks of life, united by the common goal: Make health care easier, so life can be better. If changing health care for the better sounds like something you want to be part of, we want to hear from you.

We are seeking candidates who are motivated and enthusiastic to be part of a dynamic team of Health Schedulers. Within this position you will be responsible for answering inbound calls, scheduling, rescheduling and canceling patient appointments as required, answering patients' questions regarding basic medical questions and procedures, providing instructions to patients to ensure that they are prepared for examinations and procedures as well as confirming patient appointments. You must be able to communicate well with our patients and provide extraordinary customer service. There is room for growth and this role offers great stability. To be successful as a scheduler, you should be helpful and courteous when answering telephone calls. Ultimately, an exceptional scheduler should be able to build and maintain a good rapport with physicians and staff.

Although this position is remote, this position is a high functioning role as you will support all Weld County Primary Care Clinics. The expectation is that you are on the phone queue helping patients >80% of the time. You do have two scheduled 15 mins breaks as well as a 30 min lunch period. Regular phone audits are done to ensure all expectations for customer service and job performance are being met.

Location(s): Remote (Applicants must reside in Colorado, Arizona, California, Nebraska, Nevada, or Wyoming. Preference will be given to candidates living within 60 miles of a Banner Health facility.)

Schedule: The schedule for this position will vary between 7:00 AM and 5:00 PM (MT), Monday through Friday, with occasional Saturday shifts from 8:00 AM to 12:00 PM.

Here at Banner, our employees embody our goals and our culture. You will be a part of our goalto make sure each patient and employee is treated with kindness, respect, and professionalism. We strive every day to make Health Care Easier so that Life can Be Better!

At Banner Medical Group, you'll have the opportunity to perform a critical role in the community where you practice. Banner Medical Group provides both primary and specialty care throughout the communities in which Banner Health operates. We do this in a variety of settings - from smaller group practices like our Banner Health Clinics in Colorado and Wyoming, to large multi-specialty Banner Health Centers in the metropolitan Phoenix area. We currently have more than 1,000 physicians and more than 3,500 total employees in our group and are seeking others to enhance our ability to deliver our nonprofit mission of providing excellent patient care.

Position Summary

This position is responsible for scheduling across the system for physicians, medical facilities and medical practices by coordinating all aspects of scheduling including, but not limiting to, facility resources, physicians, authorizations, insurance verification, benefits and setting payment expectations to ensure an exceptional customer experience at each point of service. Using a broad understanding of customer engagement strategies, clinical procedures and company facilities, this position provides accurate and timely information to create an experience that is easy, empathetic and differentiated in the marketplace.

Core Functions

• Schedules medical appointments through coordination of patients, providers, facility resources, ancillary staff, records, referrals, authorizations and payers. Receives and initiates calls to/from patients, providers, provider offices and facilities, while following all established scheduling procedures and protocols to ensure patients receive the care they need, when and where they need it.
• Effectively schedules appointments, tests and/or procedures leveraging various electronic medical record / scheduling software systems according to protocols established by clinical staff and scheduling standards. Identifies alternative schedule solutions in the event patient’s preference is not available, while adhering to procedures and protocols and ensuring patient safety.
• Obtains patient demographics, insurance information and necessary documents required to secure authorizations, referrals, or other data as determined by various facilities and insurance carriers. Responsible for obtaining and properly documenting all necessary and accurate data during the intake/registration process. Acquires and documents pertinent patient medical information in accordance with procedural guidelines.
• Provides patients with information, pre and post-test instruction, provides location of appointment and directions. This position answers questions as necessary within guidelines and protocols. Refers questions to medical offices as appropriate. Ensures patient has “no surprises” at point of service by setting payment expectations, as well as, providing estimated payment detail where applicable.
• Effectively communicates and builds impactful relationships through written, digital and verbal channels with patients, facilities, providers and other clinical colleagues to ensure an easy, empathetic, solution-orientated patient experience, included but not limited to phone, chat, email, electronic medical record messaging and other digital channels. Anticipates patient and provider needs and responds accordingly.
• Solicits, labels, stores and manages scanned documents and orders received from physician offices in the document imaging software system. Ensures that all appropriate documents are received prior to appointments and ensures that orders are compliant with each facility’s policy.
• Where applicable, collects pre-payments and verifies insurance coverage to ensure “no surprises” and enable patient ease.
• Services inbound and outbound customer and staff communications for all facilities in the states in which they operate. Works with various departments and staff to provide accurate managed care information.
  
  

Minimum Qualifications

High school diploma/GED or equivalent working knowledge.

Requires skills and abilities typically attained with minimum of 1 or more years of customer service or related experience in a healthcare setting, such as medical office/clinic or hospital scheduling. Other acceptable experience includes lab, medical transcription, medical assistant or receptionist in a medical setting or other equivalent experience. Demonstrated ability to provide essential customer service and knowledge in a high paced inbound contact center environment Ability to use technology tools to research and obtain accurate information to respond to customer inquiries via incoming calls, emails and/or instant messaging/chat avenues while maintaining a professional solutions and service-oriented demeanor at all times. Effective ability to build customer loyalty through positive customer interactions and provide an easy experience. Demonstrated ability to utilize computer and typing skills.

Excellent interpersonal and communication skills to maintain a positive and helpful attitude with customers, providers and clinic operations. Must have the ability to follow oral and written directions as they relate to the functions listed above. Must have the ability to acquire and utilize a sound knowledge of the company’s customer information systems. Must possess excellent organizational and time management skills. Accurate and efficient keyboarding skills, the ability to work effectively with common office software are required. Requires effective teamwork skills and the ability to meet deadlines and productivity standards.

Preferred Qualifications

Experience in an in-bound call center or scheduler in a practice management environment preferred. Knowledge of payor contract terms and processes preferred. Some level of familiarity with medical terminology strongly preferred. Knowledge of payor contract terms and processes is preferred.

Additional Related Education And/or Experience Preferred.

Anticipated Closing Window (actual close date may be sooner):

2025-09-25

EEO Statement:

EEO/Female/Minority/Disability/Veterans

Our organization supports a drug-free work environment.

Privacy Policy:

Privacy Policy

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

Referrals increase your chances of interviewing at Banner Health by 2x

Get notified about new Health Services Coordinator jobs in Denver, CO.

Denver, CO $35,000.00-$40,000.00 1 month ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.