Healthcare SaaS Onboarding & Client Success Specialist

WeInfuse, LLC; Austin (TX); On-site; USD 70,000 - 75,000; Full time

Job summary

WeInfuse, LLC is seeking a Client Success Specialist to join our growing team in Austin. This full-time role focuses on delivering excellent support to new and existing clients through ticket resolutions, onboarding, and training on our healthcare SaaS application.

You will work closely with client success and development teams, create training materials and release notes, document issues, and help prioritize new features based on client feedback. Travel up to 10% may be required.

Qualifications

• 2+ years of experience in Client Relations, Account Management, Customer Success, or Technical Support, required.
• Proven track record of achieving and exceeding measurable goals.
• Detail-oriented, able to multi-task and be extremely organized and efficient.
• Must possess excellent written and oral communication skills, including ability to communicate with all levels of org chart.
• Ability to say: “I don’t know, but I can get that answer for you” and then find the answer for the client
• Excellent computer skills: Adobe Acrobat, Google Suite and all Microsoft Office Applications
• Experience in information technology and technical support a plus, but not required
• Able to work independently (but understand we won’t leave you on an island)
• Some travel required (10%)

Responsibilities

• Learn and understand the Infusion Center healthcare model.
• Onboard new clients onto and support existing clients on our healthcare SaaS application.
• Troubleshoot and document software operational and technical issues.
• Respond to client support issues, report bugs/issues and feature requests.
• Provide excellent client service with friendly, professional responses.
• Create client training materials, draft release notes, and help prioritize development of new features.
• Go beyond your comfort zone when needed.
• Be an awesome addition to our growing team

Skills

Customer Success

Communication

Multi-tasking

Independent worker

Tools

Adobe Acrobat

Google Suite

Microsoft Office

Job description

WeInfuse, LLC is seeking a Client Success Specialist to join our growing team in Austin. This full-time role focuses on delivering excellent support to new and existing clients through ticket resolutions, onboarding, and training on our healthcare SaaS application.

You will work closely with client success and development teams, create training materials and release notes, document issues, and help prioritize new features based on client feedback. Travel up to 10% may be required.