Client Success Specialist

WeInfuse, LLC; Austin (TX); On-site; USD 70,000 - 75,000; Full time

Job summary

WeInfuse, LLC is seeking a Client Success Specialist to join our growing team in Austin. This full-time role focuses on delivering excellent support to new and existing clients through ticket resolutions, onboarding, and training on our healthcare SaaS application.

You will work closely with client success and development teams, create training materials and release notes, document issues, and help prioritize new features based on client feedback. Travel up to 10% may be required.

Qualifications

• 2+ years of experience in Client Relations, Account Management, Customer Success, or Technical Support, required.
• Proven track record of achieving and exceeding measurable goals.
• Detail-oriented, able to multi-task and be extremely organized and efficient.
• Must possess excellent written and oral communication skills, including ability to communicate with all levels of org chart.
• Ability to say: “I don’t know, but I can get that answer for you” and then find the answer for the client
• Excellent computer skills: Adobe Acrobat, Google Suite and all Microsoft Office Applications
• Experience in information technology and technical support a plus, but not required
• Able to work independently (but understand we won’t leave you on an island)
• Some travel required (10%)

Responsibilities

• Learn and understand the Infusion Center healthcare model.
• Onboard new clients onto and support existing clients on our healthcare SaaS application.
• Troubleshoot and document software operational and technical issues.
• Respond to client support issues, report bugs/issues and feature requests.
• Provide excellent client service with friendly, professional responses.
• Create client training materials, draft release notes, and help prioritize development of new features.
• Go beyond your comfort zone when needed.
• Be an awesome addition to our growing team

Skills

Customer Success

Communication

Multi-tasking

Independent worker

Tools

Adobe Acrobat

Google Suite

Microsoft Office

Job description

Great organizations are made of great people, and we're looking to fill a Client Success Specialist role on our growing team. This is a full-time position. The primary responsibility is providing excellent support to our new and existing clients, via ticket resolution, training, and onboarding new clients onto our healthcare SaaS application. The ideal candidate would have job experience in a similar client success support role. Candidates must enjoy and work well with technology and possess great written and verbal communication skills.

Other responsibilities include tracking support issues, helping set up and implement new client locations, creating training materials and release notes, and helping to prioritize development of new features based on client feedback. This person will also work very closely with the client success and development teams and likely be trained to use development tools for issue investigation and data manipulation as a part of their duties.

Responsibilities

• Learn and understand the Infusion Center healthcare model
• Onboard new clients onto and support existing clients on our healthcare SaaS application
• Troubleshoot and document software operational and technical issues
• Respond to client support issues, report bugs/issues and feature requests
• Provide excellent client service with friendly, professional responses
• Create client training materials, draft release notes, and help prioritize development of new features
• Go beyond your comfort zone when needed
• Be an awesome addition to our growing team

Qualifications

• 2+ years of experience in Client Relations, Account Management, Customer Success, or Technical Support, required
• Proven track record of achieving and exceeding measurable goals
• Must be detail-oriented, able to multi-task and be extremely organized and efficient
• Must possess excellent written and oral communication skills, including ability to communicate with all levels of org chart
• Ability to say: “I don’t know, but I can get that answer for you” and then find the answer for the client
• Excellent computer skills: Adobe Acrobat, Google Suite and all Microsoft Office Applications
• Experience in information technology and technical support a plus, but not required
• Able to work independently (but understand we won’t leave you on an island)
• Some travel required (10%)

$70,000 - $75,000 a year

About WeInfuse

About WeInfuse

Come join our growing company. We are an established healthcare SaaS company with offices in Dallas and Austin.

Founded in 2016, WeInfuse is an infusion center software and consulting organization. Our founders and their team have developed the first and only end-to-end software solution for infusion centers that has gained significant traction in the market. In addition to providing the industry’s leading SaaS solution, WeInfuse provides infusion center start-up, optimization and pharmaceutical manufacturer consulting services.

For US-Based Roles: We are not offering new sponsorships opportunities at this time for persons requiring employment visas, such as an H-1B; authorization to work in the U.S. is a precondition of employment. We use E-Verify to confirm the identity and employment eligibility of all new hires.

Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of WeInfuse team members are considered the property of WeInfuse and are not subject to payment of agency fees.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in WeInfuse’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

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