Executive Healthcare Customer Success Director

CLEAR; New York (NY); On-site; USD 225,000 - 275,000; Full time

Benefits offered by this job

Comprehensive healthcare plans

Family-building benefits

Flexible time off

Wellness stipend

Free OneMedical memberships

CLEAR Plus membership

401(k) with employer match

Job summary

CLEAR is seeking a Customer Success Director for Healthcare to own and execute the company's healthcare CS strategy, driving adoption, retention, and expansion across partner ecosystems.

You will establish executive relationships with health systems and payers, partner with BD, Product, and Operations, and lead end-to-end lifecycle management of complex healthcare implementations to deliver scalable, high-impact outcomes.

Qualifications

• 8+ years in customer success or related roles, healthcare focus.
• Proven track record of driving customer outcomes and revenue.
• Deep healthcare ecosystem knowledge (health systems, payers, digital health).
• Strong executive presence with senior stakeholders.
• Strategic thinker; translates problems into scalable plans.
• Exceptional communicator with high EQ.
• Experience leading cross-functional initiatives in high-growth environments.
• Willingness to travel as needed.

Responsibilities

• Own and drive healthcare customer success strategy across partners.
• Lead adoption, retention, and expansion of CLEAR's identity solution.
• Establish executive relationships with healthcare organizations.
• Collaborate with Business Development, Product, Technology, and Operations.
• Oversee lifecycle management from design to execution.

Skills

Healthcare experience

Executive presence

Strategic thinking

Cross-functional leadership

Communication

Travel willingness

Revenue outcomes

High EQ

Job description

CLEAR is seeking a Customer Success Director for Healthcare to own and execute the company's healthcare CS strategy, driving adoption, retention, and expansion across partner ecosystems.

You will establish executive relationships with health systems and payers, partner with BD, Product, and Operations, and lead end-to-end lifecycle management of complex healthcare implementations to deliver scalable, high-impact outcomes.