Healthcare Robotics Deployment Specialist

Remote; San Francisco (CA); On-site; USD 65,000 - 95,000; Full time

Job summary

Relay Robotics in San Francisco is seeking an Enterprise Solutions Associate to guide hospitals through deployment, training, adoption, and post-sale expansion of autonomous delivery robotics. You will work cross-functionally with Engineering, Field Ops, and Customer teams to map workflows, support on-site setup, train staff, analyze utilization, and identify new use cases that improve clinical operations.

Strong communication and coordination skills are essential, with travel to customer sites

Qualifications

• 1–3 years of experience in operations, technology support, field services, or solution delivery.
• Strong communication skills and comfort working directly with customer stakeholders.
• Ability to manage multiple tasks, coordinate with cross-functional teams, and work independently.
• Willingness to travel to customer sites (20–40%).

Responsibilities

• Assist in gathering customer requirements, workflow details, and site information.
• Support project managers in executing deployment plans and tracking progress.
• Deliver or support training sessions for hospital staff across labs, pharmacy, and support services.
• Monitor early usage, gather feedback, and help customers reach stable adoption.
• Track utilization metrics, delivery volumes, and customer feedback.
• Maintain strong working relationships with customer champions and departments.

Skills

Communication skills

Multi-tasking

Cross-functional coordination

Travel readiness

Job description

Relay Robotics in San Francisco is seeking an Enterprise Solutions Associate to guide hospitals through deployment, training, adoption, and post-sale expansion of autonomous delivery robotics. You will work cross-functionally with Engineering, Field Ops, and Customer teams to map workflows, support on-site setup, train staff, analyze utilization, and identify new use cases that improve clinical operations.

Strong communication and coordination skills are essential, with travel to customer sites