Healthcare Relationship Manager / Client Success Manager

Brine Group; Massachusetts; Hybrid; USD 110,000 - 140,000; Full time

Benefits offered by this job

Equity participation

Bonus opportunity

Competitive benefits package

Hybrid work environment

Job summary

Brine Group is seeking a Healthcare Relationship Manager / Client Success Manager to serve as the primary contact for hospital clients and transplant centers, guiding onboarding and ongoing utilization.

You will coordinate workflows across laboratories and clinical staff, troubleshoot issues, and work with leadership to expand relationships within health systems, with a hybrid work arrangement and travel of about 25–30%.

Qualifications

• 2+ years of experience in a client-facing role within healthcare, diagnostics, laboratory services, life sciences, medical devices, or a related field.
• Strong communication and relationship-building skills.
• Experience supporting healthcare clients, providers, laboratories, or hospital systems.
• Experience with LIS, EMR, CRM, laboratory ordering systems, or similar platforms.
• Strong organizational skills with the ability to manage multiple priorities.
• Ability to travel approximately 25%-30%.

Responsibilities

• Serve as the primary relationship owner for hospital and transplant center clients.
• Build strong relationships with transplant coordinators, physicians, laboratory personnel, and healthcare administrators.
• Support client onboarding, training, and implementation activities.
• Coordinate specimen logistics, testing workflows, and result delivery.
• Troubleshoot operational issues and ensure an outstanding customer experience.
• Partner with executive leadership to help grow relationships within existing healthcare systems.
• Work cross-functionally with laboratory, scientific, operational, and leadership teams.

Skills

Client-facing

Communication

Relationship-building

Healthcare experience

Project coordination

Travel readiness

Tools

LIS

EMR

CRM

Laboratory ordering systems

Job description

Healthcare Relationship Manager / Client Success Manager

Our client is an innovative biotechnology company that has developed a novel diagnostic platform designed to improve the management of kidney transplant patients.

They are seeking a Healthcare Relationship Manager / Client Success Manager to serve as the primary point of contact for hospital clients and transplant centers, helping ensure a seamless experience from onboarding through ongoing utilization and growth.

This is an excellent opportunity for someone who enjoys building relationships, solving problems, coordinating complex healthcare workflows, and serving as a trusted partner to clinical customers.

What You'll Do

• Serve as the primary relationship owner for hospital and transplant center clients.
• Build strong relationships with transplant coordinators, physicians, laboratory personnel, and healthcare administrators.
• Support client onboarding, training, and implementation activities.
• Coordinate specimen logistics, testing workflows, and result delivery.
• Troubleshoot operational issues and ensure an outstanding customer experience.
• Partner with executive leadership to help grow relationships within existing healthcare systems.
• Work cross-functionally with laboratory, scientific, operational, and leadership teams.

What We're Looking For

• 2+ years of experience in a client-facing role within healthcare, diagnostics, laboratory services, life sciences, medical devices, or a related field.
• Strong communication and relationship-building skills.
• Experience supporting healthcare clients, providers, laboratories, or hospital systems.
• Experience with LIS, EMR, CRM, laboratory ordering systems, or similar platforms.
• Strong organizational skills with the ability to manage multiple priorities.
• Ability to travel approximately 25%-30%.

Preferred Experience

• Hospital laboratory operations or specimen processing workflows.
• Client onboarding and training.
• Transplant, nephrology, or specialty healthcare environments.
• Sales support, account growth, provider relations, laboratory outreach, or customer success.

Why Consider This Opportunity?

• Join an innovative biotechnology company during a critical stage of growth.
• Work directly with executive leadership.
• Play a key role in expanding relationships with leading healthcare institutions.
• Combine healthcare relationship management, client success, and operational coordination in one position.
• Equity participation, bonus opportunity, competitive benefits package, and hybrid work environment.