Healthcare Relations Educator, Full-time

Hospice Savannah Inc; Savannah (GA); On-site; USD 55,000 - 75,000; Full time

Job summary

Hospice Savannah Inc. seeks a Healthcare Relations Educator to educate referral sources about hospice services, access to hospice care, and end-of-life care with a strong focus on customer service.

The educator will conduct one-to-one and group sessions, build relationships with physicians and community partners, and promote understanding of hospice benefits while maintaining confidentiality.

Qualifications

• Graduate with Bachelor's Degree in Business, Marketing, Education, Health Care or related field.
• Master's degree preferred for advancement and leadership.
• Three years of proven outreach success in promoting services to medical professionals.
• Proven ability to establish and maintain relationships with physicians, healthcare professionals, and community agencies.

Responsibilities

• Educate referral sources about Hospice Savannah’s services and access to care.
• Develop and present education programs to individuals and groups.
• Build and maintain relationships with physicians, healthcare professionals, and community organizations.
• Maintain confidentiality of patient information and manage multiple priorities.

Skills

Outreach

Relationship building

Customer service

Time management

Written and verbal communication

MS Office

Data confidentiality

Education

Bachelor's Degree in Business, Marketing, Education, Health Care or related field

Master's degree preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Database software

Job description

JOB SUMMARYUnder the general direction of the Chief Growth Officer or Director of Business Development and Marketing, the Healthcare Relations Educator will educate referral sources about Hospice Savannah’s services, access to hospice care, and delivery of end-of-life care with a strong emphasis on customer service. They will be well versed in appropriateness of services, and will be able to educate on a one-to-one basis as well as large group settings.QUALIFICATIONS: Graduate of an accredited school with a Bachelor’s Degree in Business, Marketing, Education, Health Care or related field. Health Care experience and Master’s degree preferred. Three years of documented outreach success in the promotion of services/ products to medical professions. Proven ability to generate and maintain relationships with new and existing accounts including physicians, healthcare professionals, community agencies, patients, and families. Existing relationships with providers in the community preferred. Experience with Value Based Physician and ACO accounts desirable.Proven history of increasing an organization’s census. Must be highly motivated, energetic and possess strong interpersonal relationship and communication skills. Ability to work with others as an effective team builder and team player. Desires to provide extraordinary customer service to ensure all individuals are given the opportunity to gain experience about and receive the care they desire/need. Proven ability to effectively handle multiple priorities with exceptional organizational and time management skills. Ability to work autonomously, take initiative, set priorities, organize work, and make independent decisions. Demonstrated capability in maintaining strict confidentiality of patient information. Must be able to work independently and have strong written and verbal communication skills. Working knowledge of computers, Microsoft Office products including Word, Excel, and Outlook, and other database software required.PHYSICAL DEMANDS: Position requires moderate visual concentration creating and proofing printed materials. Position carries a minimal risk of exposure to infectious diseases requiring standard safety precautions while in patient care areas. This position requires the ability to lift up to 20 lbs. utilizing proper lifting techniques.WORK ENVIRONMENT: This position works a general schedule of 8 hour days, Monday through Friday, with frequent requests to work additional days/hours as needed to attend community functions and events. This position requires a considerable amount of driving utilizing the employee’s personal vehicle. Reliable transportation with a valid Georgia driver’s license and current automobile insurance is required. Mileage will be reimbursed.