Healthcare QA Specialist - Patient Access

Rush University Medical Center; Chicago (IL); On-site; USD 52,000 - 74,000; Full time

Job summary

Rush University Medical Center in Chicago, IL is seeking a Quality Assurance Specialist in the Patient Access-Pre-Visit team. This on-site role focuses on reviewing registration workflows, monitoring performance, and ensuring compliance with policies and regulatory requirements to support accurate patient information and timely hospital reimbursement.

This position requires attention to detail, healthcare registration or revenue cycle experience, and proficiency with Microsoft Office; EPIC

Qualifications

• High school diploma or equivalent required.
• 1-2 years of experience in healthcare registration, auditing, or revenue cycle operations.
• Basic skills in Microsoft Office (Word, Excel, PowerPoint).
• Excellent communication and customer service skills.
• Ability to analyze and interpret data; maintain confidentiality.

Responsibilities

• Provides ongoing monitoring and tracks performance; prepares quality reports for management.
• Reviews prior account notes and documents encounters; follows up for resolutions.
• Monitors daily metrics dashboards; assesses impact on DNFB, claim edits, and days to close.
• Delivers exceptional customer service and resolves issues during interactions.
• Collaborates with multiple departments to ensure accurate reimbursement and policy adherence.
• Attends EPIC training sessions for Financial Counseling functions.
• Performs other duties as assigned by supervisor/manager.

Skills

Communication skills

Data analysis

Attention to detail

Teamwork

Time management

Education

High school diploma or equivalent

Associates Degree in Accounting or Business Administration

Tools

Microsoft Excel

Microsoft Word

EPIC training

Job description

Rush University Medical Center in Chicago, IL is seeking a Quality Assurance Specialist in the Patient Access-Pre-Visit team. This on-site role focuses on reviewing registration workflows, monitoring performance, and ensuring compliance with policies and regulatory requirements to support accurate patient information and timely hospital reimbursement.

This position requires attention to detail, healthcare registration or revenue cycle experience, and proficiency with Microsoft Office; EPIC