Patient Benefits & Eligibility Specialist (Hybrid)

Reliable Respiratory; Norwood (MA); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Reliable Respiratory is seeking a Benefits Specialist in Massachusetts to update patient insurance and demographic data in our electronic health record system, and to obtain benefits and eligibility information from insurers to ensure successful claim payments.

The role emphasizes exceptional service to patients, payors, providers, and team members in a collaborative healthcare environment, with a hybrid schedule (2 days in the office, 3 days remote).

Qualifications

• Eligible to work in the United States without requiring future sponsorship
• 18 years of age or older
• Associate’s degree required or 2 years relevant experience
• Ability to maintain a hybrid work schedule – 2 days in office, 3 days work from home

Responsibilities

• Update patient demographics and insurance information in the electronic health record system
• Verify patients’ insurance eligibility by contacting payors and confirming benefits
• Maintain documentation and process adherence across departments
• Provide exceptional service to patients, payors, providers and team members
• Assist with ongoing process documentation and regulatory compliance

Skills

Problem solving

Active listening

Decision making

Communication

Attention to detail

Customer service

Microsoft Office

Teamwork

Education

Associate’s degree

2 years relevant experience

Tools

Microsoft Office Suite

Job description

Reliable Respiratory is seeking a Benefits Specialist in Massachusetts to update patient insurance and demographic data in our electronic health record system, and to obtain benefits and eligibility information from insurers to ensure successful claim payments.

The role emphasizes exceptional service to patients, payors, providers, and team members in a collaborative healthcare environment, with a hybrid schedule (2 days in the office, 3 days remote).