Healthcare Provider Portal Product Leader

Zeektek; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a strategic Provider Portal Product Owner to lead the decommissioning of legacy systems in the healthcare insurance sector. This remote role emphasizes a customer-first mindset and effective stakeholder management, requiring a blend of product strategy and execution skills. You will drive product outcomes that maximize value across the organization while collaborating with cross-functional teams to ensure seamless integration. If you have a passion for enhancing customer experiences and a strong background in product management, this opportunity offers a chance to make a significant impact in a dynamic environment.

Benefits

Medical insurance

Vision insurance

401(k)

Qualifications

• 4+ years of experience with Provider Portals in healthcare.
• 10-12 years in healthcare insurance operations.
• Proven experience in managing product backlogs.

Responsibilities

• Lead the decommissioning of legacy provider portals.
• Build relationships with stakeholders and ensure alignment.
• Plan and execute product releases and gather feedback.

Skills

Stakeholder Management

Product Management

Customer-Centric Focus

Strategic Mindset

Communication Skills

Education

Bachelor's Degree in a related field

Job description

1 week ago Be among the first 25 applicants

This range is provided by Zeektek. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$70.00/hr - $90.00/hr

Provider Portal Product Owner

Contract Duration: 12-month Contract (with potential for extension)

Location: 100% Remote

Position Overview:

We are seeking an experienced and strategic Provider Portal Product Owner to lead the efforts for one of the largest healthcare insurance companies in the U.S. The successful candidate will be responsible for driving the decommissioning of 3 major provider portals while ensuring that the product vision aligns with business goals and customer needs. The role requires a customer-first mindset, effective stakeholder management, and the ability to communicate clearly and persuasively with cross-functional teams. This position will focus on product strategy, backlog management, customer journey work, and delivering product outcomes that maximize value and impact across the organization.

Key Responsibilities:

• Strategic Product Vision and Leadership:
• Own the product vision for the decommission of the legacy provider portals, ensuring it aligns with the business strategy and customer needs. Generate the product roadmap, ensuring clear goals and outcomes that align with both business objectives and user satisfaction.
• Customer-Centric Focus:
• Maintain a deep understanding of the customer journey for provider portal users. Focus on delivering solutions that meet the needs of internal and external stakeholders, ensuring customer satisfaction at every step in decommission planning.
• Stakeholder and Partner Management:
• Build and maintain strong relationships with key stakeholders, including senior leadership, cross-functional teams, and external partners. Ensure alignment on product goals, priorities, and roadmaps. Regularly communicate product progress, challenges, and solutions, acting as the bridge between business, technical, and operational teams.
• Solution Design and Compliance Planning:
• Partner with relevant teams to design solutions that meet business and regulatory requirements. Participate in Regulatory Market Compliance Planning to ensure the provider portals are compliant with state/market-level regulations. Lead compliance reviews by market, ensuring all necessary steps are taken to meet regulatory standards.
• Collaboration and Cross-functional Engagement:
• Work closely with development teams, IT, operations, and business units to ensure that product goals are aligned with technical requirements and timelines. Foster collaboration to ensure seamless integration of features and successful implementation of solutions across departments.
• Decommissioning Strategy and Execution:
• Lead the strategy for decommissioning legacy provider portals, working cross-functionally to plan and execute the decommissioning process. Ensure that the approach (big bang, component-based, or market-specific) is aligned with business goals and minimizes disruption. Oversee legacy portal comparisons and contribute to solution design to ensure smooth transitions.
• Releasing and Continuous Improvement:
• Plan and execute product releases, ensuring they are timely, effective, and meet customer and business requirements. After each release, gather feedback and incorporate learnings to drive continuous improvement in both the product and the process.
• Stakeholder Communication and Reporting:
• Regularly update stakeholders on product progress, roadblocks, and successes. Provide clear, concise reports that highlight key metrics, successes, and areas for improvement. Be proactive in addressing concerns and maintaining alignment with stakeholder expectations.
• Acceptance Testing and Delivery:
• Define acceptance criteria and lead the acceptance testing process for new features and product releases. Ensure that all deliverables meet quality standards and business requirements before they are deployed.
• Candidate Requirements:Experience:
• Experience in platform decommissioning, including managing complex product transitions and ensuring business continuity.
• 4+ years of hands-on experience with Provider Portals and an understanding of their role in healthcare delivery.
• 4+ years of experience specifically with Payer (Healthcare Insurance) products, especially within the realm of provider portals.
• 10-12 years of experience in healthcare, with a strong understanding of healthcare insurance operations.
• Product Management Expertise:
• Demonstrated ability to drive product outcomes that align with both business goals and customer needs.
• Extensive experience managing product backlogs, defining product vision and strategy, and leading cross-functional teams to deliver products on time and within scope.
• Strong product orientation with a focus on delivering customer value.
• Stakeholder and Partner Management:
• Ability to communicate complex product concepts and requirements effectively across different teams and to non-technical stakeholders.
• Proven experience working with stakeholders at all levels of the organization, from senior leadership to technical teams, to ensure alignment and drive consensus.
• Strategic Mindset and Decision-Making:
• Excellent decision-making skills, with the ability to prioritize initiatives based on business impact, user needs, and market trends.
• Strong ability to define clear product strategies that align with business objectives, and the agility to pivot as needed to meet customer and market demands.
• Customer Focus:
• Ability to balance customer-centricity with business needs to drive outcomes that create value for both the organization and its customers.
• A relentless focus on understanding and improving the customer experience throughout the product lifecycle.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  Staffing and Recruiting and Hospitals and Health Care

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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