Healthcare Protective Services Manager (24/7)

Bon Secours Mercy Health; Youngstown (OH); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive pay

403(b) plan with employer contribution

Medical, dental, vision coverage

Paid time off

Job summary

Bon Secours Mercy Health in Youngstown, OH seeks a Manager of Protective Services to oversee 24/7 security operations, staff scheduling, and compliance with NFPA, EPA, OSHA, and Joint Commission standards.

The role includes leading investigations, coordinating with Risk Management and Legal Services, and developing policies to protect patients and staff while delivering a safe, customer-friendly environment.

Qualifications

• 3–5 years of experience in police, safety, or security (required).
• Supervisory experience (required).
• Licensing/certification: BLS within 6 months; OPOTA Chief of Police Training or equivalent encouraged.
• Associates degree required; Bachelor’s preferred.

Responsibilities

• Oversee 24/7 protection services operations and staff scheduling.
• Ensure compliance with regulatory standards (NFPA, OSHA, Joint Commission, ODH).
• Lead investigations and collaborate with Risk Management and Legal Services as needed.
• Develop and enforce operating policies aligned with organizational goals.
• Foster teamwork with internal/external partners (police, EMS, fire, law enforcement).
• Coach staff, conduct performance evaluations, and manage disciplinary actions.

Skills

Communication

Active Listening

Empathy

Conflict Resolution

Problem Solving

Critical Thinking

Education

Associate's degree

Bachelor’s degree

Tools

Defensive Tools

Restraint Equipment

Radio Communications

Surveillance Systems

Access Control

Job description

Bon Secours Mercy Health in Youngstown, OH seeks a Manager of Protective Services to oversee 24/7 security operations, staff scheduling, and compliance with NFPA, EPA, OSHA, and Joint Commission standards.

The role includes leading investigations, coordinating with Risk Management and Legal Services, and developing policies to protect patients and staff while delivering a safe, customer-friendly environment.