Healthcare Practice Operations Manager

Children's Healthcare of Atlanta; Brookhaven (GA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Sign-on bonus

Relocation assistance

Job summary

Children’s Healthcare of Atlanta is seeking an experienced Practice Operations Manager to oversee day-to-day operations, enhance patient/family experience, and support revenue cycle and budgeting. You will partner with clinical operations leaders, manage staffing and resources, monitor access and throughput, and drive quality and cost improvements.

This role requires a Bachelor’s degree in Business/Health Administration, 2 years in healthcare operations, and strong communication, analytical, and

Qualifications

• Bachelor’s degree in Business Administration, Health Administration, or related field.
• Master’s degree in Business Administration, Health Administration, or related field.
• 2 years of experience in operations with strong financial, human resources, and systems background
• Experience with strategic thinking and problem-solving
• Experience with various systems/software/technology components such as Microsoft and Epic

Responsibilities

• Partners with clinical operations leaders to direct day-to-day practice operations, including staffing, resources, access, patient throughput, reporting, and operational issues.
• Assesses, identifies, and implements opportunities for additional gains in access, quality, revenue, and expense control.
• Provides onboarding and continued support to providers, e.g., schedules, expense reimbursement, clinic initiatives, and staff concerns.
• Forecasts and develops operational and capital budgets, providing monthly and ad hoc statistical data interpretation and variance reporting with timely immediate corrective action plans.
• Manages practice-based revenue cycle charge capture and reconciliation, collections, internal controls, coding, and denial monitoring.
• Ensures back-end processes and/or supports seamless transactions and processes that impact patient throughput and financial viability in a practice.
• Ensures structure addresses changes in technology, operational processes, and practice needs.
• Builds relationships with key stakeholders, communicating progress towards key performance indicators.
• Partners with the corresponding entity for non-employed leased physicians and clinical staff needs and manages invoices and timely reimbursement.
• Identifies and resolves important ethical, strategic, and operating problems that require innovative solutions based on extensive knowledge of the healthcare industry.
• Oversees and directs administrative activities, including current operational policies and procedures and internal/external reports and correspondence.
• Maintains open lines of communication and positive working relationships with staff, physicians, and key system partners.
• Evaluates and makes recommendations for business development and expansion opportunities.
• Oversees implementation of all expansion projects.
• Maintains professional affiliations and enhances professional growth and development to remain current in changing healthcare trends as relates to management of clinic operations.
• Understands and applies management information, concepts, and principles to practice operations, including risk management, compliance, information management, planning, marketing, governance, organizational dynamics, human resources, and financial management.
• Responsible for all aspects of managing and leading a team including: interviewing, hiring, training, developing, directing work and processes, managing performance, recognizing, and rewarding employees.
• Mentor team members to encourage personal and professional growth.
• Encourage ongoing skill development by providing opportunities for continued education.

Skills

Operations management

Strategic thinking

Problem solving

Communication

Time management

Team leadership

Analytical skills

Negotiation

Education

Bachelor's degree in Business Administration, Health Administration, or related field

Master’s degree in Business Administration, Health Administration, or related field

Tools

Microsoft Office

Epic

Job description

Children’s Healthcare of Atlanta is seeking an experienced Practice Operations Manager to oversee day-to-day operations, enhance patient/family experience, and support revenue cycle and budgeting. You will partner with clinical operations leaders, manage staffing and resources, monitor access and throughput, and drive quality and cost improvements.

This role requires a Bachelor’s degree in Business/Health Administration, 2 years in healthcare operations, and strong communication, analytical, and