Healthcare Phone Operator: Scheduling & Front Desk

Tier 1 Institute; Bristol (TN); On-site; USD 20,664 - 27,552; Part time

Job summary

Tier 1 Institute is seeking a part-time AON Phone Operator in Bristol, TN. The role involves operating a phone system, scheduling patients, and ensuring efficient communication between staff and the public.

Qualified candidates will have a High School Diploma or GED and previous experience with multi-line phone systems. Essential skills include active listening and customer service. Responsibilities extend to clerical duties and managing incoming and outgoing mail, along with other duties as determined by the Clinic Manager.

Qualifications

• High School Graduate or General Education Degree (GED) required.
• Previous experience with a phone system and operating multi-line phones required.
• Must be computer literate with basic computer skills.

Responsibilities

• Operates the phone system to route incoming calls and place outgoing calls.
• Ensures that all incoming calls are answered in a prompt, professional and timely manner.
• Demonstrates knowledge of commonly used concepts and procedures in a large Orthopaedic practice.

Skills

Active Listening

Customer Service

Oral Communication

Written Communication

Teamwork

Quality

Dependability

Problem Solving

Technical Skills

Ethics

Education

High School Graduate or GED

Job description

Tier 1 Institute is seeking a part-time AON Phone Operator in Bristol, TN. The role involves operating a phone system, scheduling patients, and ensuring efficient communication between staff and the public.

Qualified candidates will have a High School Diploma or GED and previous experience with multi-line phone systems. Essential skills include active listening and customer service. Responsibilities extend to clerical duties and managing incoming and outgoing mail, along with other duties as determined by the Clinic Manager.