PSSI POCATELLO - ADMINISTRATIVE PBX OPERATOR

Mountain View Hospital; Pocatello (ID); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401K with match

Quarterly Bonus

Education Reimbursement

Discount on procedures

Job summary

Mountain View Hospital is seeking an Administrative PBX Operator for Pain Specialists of Idaho in Pocatello. The role greets callers, identifies the hospital, and directs calls to the right recipient with courtesy and discretion.

Responsibilities include answering calls, routing to departments, distributing scans, leaving clear voicemails, and maintaining an organized workspace. A High School diploma and 1 year of clerical or customer service experience are required.

Qualifications

• High School graduate or equivalent. Current BLS certification including training on defibrillators and renewal as required.
• 1 year of office, clerical or customer service experience required.
• Proficient in MS Office and Excel and able to learn a complex hospital phone system.
• Must communicate clearly in English and listen well to diverse patients and guests.

Responsibilities

• Answer single or multiple incoming/outgoing calls and route accordingly on a complex phone system.
• Identify the facility as Pain & Spine Specialists of Idaho and greet callers appropriately.
• Route calls to the correct person or department and retrieve messages when needed.
• Distribute scans/faxes to the correct patient chart and leave informative voicemail messages.
• Maintain an organized workspace and accurate time clock punches in line with clinic requirements.

Skills

Customer service

Communication

Clerical work

Education

High School diploma

Tools

MS Office

Excel

Job description

Job DetailsJob Location: Pain Specialists Pocatello - Pocatello, ID 83201Position Type: Full TimeEducation Level: High SchoolJob Category: Health CareMountain View Hospital is looking for a Administrative PBX Operator Pocatello to join our team!

JOB SUMMARY

The Administrative Support Technician/PBX courteously answers the phone by greeting the caller, identifying the hospital and self, and then directing calls to the appropriate recipient. Directs patients and their guests with appropriate information and does so in a courteous and professional manner. Maintains confidential interactions with patients and their guests. Responds to emergency situations appropriately and according to training.

BENEFITS

• Medical, Dental and Vision Insurance
• Paid Time Off (vacation, holidays and sick days) and Medical Paid Time Off
• Retirement Plans (401K with up to 6% match)
• Earned Quarterly Bonus Program
• Education Reimbursement Program
• Discount for medically necessary procedures performed at Mountain View Hospital and Idaho Falls Community Hospital

Please note benefits are based on eligibility according to full-time, part-time or PRN status classification.

DUTIES AND RESPONSIBILITIES

1. Answer single or multiple incoming/outgoing calls and route accordingly on a complex phone system by:
   • Greeting callers with an appropriate salutation in a confident, unhurried and cheerful tone.
   • Identifying our facility (Pain & Spine Specialists of Idaho).
   • Identifying self.
   • Asking questions to determine a caller’s needs such as “How can I help you?” or “What can I do for you?”
   • Does not use questions such as “Can I help you?” or “What do you need?”
   • Routes calls to the appropriate person or department.
   • Retrieve messages left from the night before or during lunch. Return calls as necessary and effectively.
2. Answer incoming calls to the Pain & Spine Specialists of Idaho in a professional and timely manner.
3. Distribute scans/faxes to appropriate patient chart.
4. Leaves clear and informative voicemail messages.
5. Communicates general information to appropriate personnel, patients or guests. Ensures propriety information is not disclosed.
6. Maintains an organized workspace and functions well during stressful periods or situations.
7. Must maintain accurate time clock punches, punch in and out according to clinic requirements and hospital policy.

ABOUT MOUNTAIN VIEW

Mountain View Hospital and our 29 affiliate clinics are committed to providing compassionate, cutting edge care to our patients. We serve the entire Snake River Valley – all the way from Pocatello to Rexburg. Our medical capabilities span everything from wound care to urgent care, oncology to neurology, physical therapy to speech therapy, a Level III NICU, robust robotic surgery department and a continuously expanding rural health practice.

Our work environment is mission driven, people-centric and supportive. It is what sets apart and makes people excited to come to work each day. If you are looking for a career where you can make a difference in your community, we

Qualifications

Education/Certification: High School graduate or equivalent. Current BLS certification including training on defibrillators and renewal as required.

Experience: 1 year of office, clerical or customer service experience required.

Equipment/Technology: Business machines operation required and proficient in MS Office and Excel. Has the ability to learn complex phone systems and hospital information system.

Language/Communication: Must be a great listener and have the ability to communicate expertly and appropriately in English with a diverse group of people.